The Modules of bxp

1 Intro

bxp software (bxp) is a modular solution. Each module offers tools of related functionality.

The modules are grouped into pillars for ease of understanding.

All of the pillars and associated modules are capable of running in isolation or integrated with each other.

2 Devolpment and Growth

bxp is constantly evolving and developing and so changes can be seen quite frequently. Some pillars and modules are still in development and are not currently available for public release.

The status of a module is listed as part of the information below.

As of 2015:

Pillar	Status	Description	Colour
General	Release	System and interface supporting tools	Yellow
Contact Centre Management (CCM)	Release	All forms of inbound contact management	Blue
Customer Relationship Management (CRM)	Release	All forms of outbound contact management	Blue
eLearning	Release	Learning and development management	Green
Quality Assurance (QA)	Release	Quality assurance and control tools	Purple
Systems Integration	Release	For data manipulation and system integration management	Pink
Project Management	In Analysis Phase	For project operation and management tools	Red
Concept	Theory only	Future modules with no particular pillar yet	Variable

The modules are colour coded for convenience into a number of specific groupings for convenience.

There are many cross overs in role and the colour has no significant bearing save to aid clear identification.

3 Pillars

3.1 General

These modules are system wide and have potential uses in all configurations of bxp

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	Communications Centre	Manage the sending of SMS, plain text email, rich text email and mail merges all with audit reporting.	Click Here	Release	006
	Control Bar	Ability to add and manage quick system navigation links to the Main Menu.	Click Here	Release	056
	Information Centre	Notice board management with view and confirmed read reporting.	Click Here	Release	011
	KeyStats	Customised reporting and wall-boarding tool	Click Here	Release	036
	System Access Management	Security management, user management and audit reporting.	Click Here	Release	016
	Online File Storage	Secure online USB Key for the whole organisation	Click Here	Being Retired	018

3.2 CCM and CRM - Core

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	Form Management	The building, editing and operational management of database forms for numerous modules	Click Here	Release	038
	Data Profiling	For all instant and customised reporting on all types of forms	Click Here	Release	061
	Inbound Contact	For logging of all new records	Click Here	Release	009
	Outbound Contact	For processing through pre-loaded records in a pure outbound or blended contact way	Click Here	Release	012
	Case Management	For time based management of cases or used as a ticket help desk solution	Click Here	Release	024

3.3 CCM and CRM - Extension

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	Appointment Management	Shared diary management with integration into all forms	Click Here	Release	027
	Media Manager	For capturing and reporting on all aspects of media campaign management.	Click Here	Release	052
	Report Library	For storage and auditable supply of pre-generated reports	Click Here	Release	051
	Front Desk	Contact management module for tracking missed calls, leaving messages for people and extension of reception services.	Click Here	Release	029

3.4 eLearning

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	eCourse	For accessing all eLearning materials in a Book, Chapter, Page format	Click Here	Release	047
	eCourse Management	The building and management of all eLearning materials delivered through the eCourse module	Click Here	Release	048
	Testing Centre	The delivery of tests, quizzes and examinations in open and closed question format	Click Here	Release	041
	Conference Centre	An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing)	Click Here	Release	054
	LogicFlow	Logic management and decision tree tool to facilitate agent training and decision navigation	Click Here	Release	058
	Bulletin Board	A phpBB style notice board engine	Click Here	Concept	046
	FAQ Management	An FAQ engine available throughout bxp.	Click Here	Retired	010

3.5 Quality Assurance

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	Quality Assurance	For all aspects of Quality Control delivery and Quality Management	Click Here	Release	030
	Survey Management	For all delivery and recording of surveys	Click Here	Beta	060
	Voting Management	For internal organisation voting and result collation and dissemination	Click Here	Release	055

3.6 Systems Integration

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	MetaData	For building macro type rules to be applied to data on an on-demand or scheduled basis	Click Here	Release	002

3.7 Project Management

Icon	Module Name	Brief Description	Module Detail	Status	RefId
	Expenses Management	Centralised tracking of all expenditure by project	Click Here	Alpha	019
	Holiday Management	For centralised logging of holidays and their acceptance	Click Here	Concept	042
	Human Resource Management	For full view and management of users with integration to centralised HRM tools	Click Here	Concept	023
	Meeting Manager	For setting and distributing agendas then recording minutes and action points with integrated work items	Click Here	Alpha	053
	Private Messaging	Pure End to End encrypted messaging	Click Here	Concept	059
	Purchase Order	For centralised purchase order management with integrations to account systems	Click Here	Concept	031
	Time Tracker	Ability to log time by user and by project with centralised reporting and export functionality	Click Here	Beta	020