Difference between revisions of "The Modules of bxp"

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! style="width: 200px;" | Module Name
 
! style="width: 200px;" | Module Name
 
! style="width: 605px;" | Brief Description
 
! style="width: 605px;" | Brief Description
−
! style="width: 300px;" | Module Detail
+
! style="width: 200px;" | Module Detail
−
! style="width: 100px;" | Related Articles
+
! style="width: 100px;" | Status
 +
! style="width: 100px; text-align:right;" | RefId
 
|-
 
|-
 
| style="text-align:center;" | [[File: 038.png | 30px ]]
 
| style="text-align:center;" | [[File: 038.png | 30px ]]
 
| Form Management
 
| Form Management
 
| The building, editing and operational management of database forms for numerous modules
 
| The building, editing and operational management of database forms for numerous modules
−
| [[Module_-_Form_Management]]
+
| [[Module_-_Form_Management|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 038
 
|-
 
|-
 
| style="text-align:center;" | [[File: 061.png | 30px ]]
 
| style="text-align:center;" | [[File: 061.png | 30px ]]
 
| Data Profiling
 
| Data Profiling
 
| For all instant and customised reporting on all types of forms
 
| For all instant and customised reporting on all types of forms
−
| [[Module_-_Data_Profiling]]
+
| [[Module_-_Data_Profiling|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 061
 
|-
 
|-
 
| style="text-align:center;" | [[File: 009.png | 30px ]]
 
| style="text-align:center;" | [[File: 009.png | 30px ]]
 
| Inbound Contact
 
| Inbound Contact
 
| For logging of all new records
 
| For logging of all new records
−
| [[Module_-_Inbound_Contact]]
+
| [[Module_-_Inbound_Contact|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 009
 
|-
 
|-
 
| style="text-align:center;" | [[File: 012.png | 30px ]]
 
| style="text-align:center;" | [[File: 012.png | 30px ]]
 
| Outbound Contact
 
| Outbound Contact
 
| For processing through pre-loaded records in a pure outbound or blended contact way
 
| For processing through pre-loaded records in a pure outbound or blended contact way
−
| [[Module_-_Outbound_Contact]]
+
| [[Module_-_Outbound_Contact|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 012
 
|-
 
|-
 
| style="text-align:center;" | [[File: 024.png | 30px ]]
 
| style="text-align:center;" | [[File: 024.png | 30px ]]
 
| Case Management
 
| Case Management
 
| For time based management of cases or used as a ticket help desk solution
 
| For time based management of cases or used as a ticket help desk solution
−
| [[Module_-_Case_Management]]
+
| [[Module_-_Case_Management|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 024
 
|}
 
|}
  
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! style="width: 200px;" | Module Name
 
! style="width: 200px;" | Module Name
 
! style="width: 605px;" | Brief Description
 
! style="width: 605px;" | Brief Description
−
! style="width: 300px;" | Module Detail
+
! style="width: 200px;" | Module Detail
−
! style="width: 100px;" | Related Articles
+
! style="width: 100px;" | Status
 +
! style="width: 100px; text-align:right;" | RefId
 
|-
 
|-
 
| style="text-align:center;" | [[File: 027.png | 30px ]]
 
| style="text-align:center;" | [[File: 027.png | 30px ]]
 
| Appointment Management
 
| Appointment Management
 
| Shared diary management with integration into all forms
 
| Shared diary management with integration into all forms
−
| [[Module_-_Appointment_Management]]
+
| [[Module_-_Appointment_Management|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 027
 
|-
 
|-
 
| style="text-align:center;" | [[File: 052.png | 30px ]]
 
| style="text-align:center;" | [[File: 052.png | 30px ]]
 
| Media Manager
 
| Media Manager
 
| For capturing and reporting on all aspects of media campaign management.
 
| For capturing and reporting on all aspects of media campaign management.
−
| [[Module_-_Media_Manager]]
+
| [[Module_-_Media_Manager|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 052
 
|-
 
|-
 
| style="text-align:center;" | [[File: 051.png | 30px ]]
 
| style="text-align:center;" | [[File: 051.png | 30px ]]
 
| Report Library
 
| Report Library
 
| For storage and auditable supply of pre-generated reports
 
| For storage and auditable supply of pre-generated reports
−
| [[Module_-_Report_Library]]
+
| [[Module_-_Report_Library|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 051
 
|-
 
|-
 
| style="text-align:center;" | [[File: 029.png | 30px ]]
 
| style="text-align:center;" | [[File: 029.png | 30px ]]
 
| Front Desk
 
| Front Desk
 
| Contact management module for tracking missed calls, leaving messages for people and extension of reception services.
 
| Contact management module for tracking missed calls, leaving messages for people and extension of reception services.
−
| [[Module_-_FrontDesk]]
+
| [[Module_-_FrontDesk|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 029
 
|}
 
|}
  
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! style="width: 200px;" | Module Name
 
! style="width: 200px;" | Module Name
 
! style="width: 605px;" | Brief Description
 
! style="width: 605px;" | Brief Description
−
! style="width: 300px;" | Module Detail
+
! style="width: 200px;" | Module Detail
−
! style="width: 100px;" | Related Articles
+
! style="width: 100px;" | Status
 +
! style="width: 100px; text-align:right;" | RefId
 
|-
 
|-
 
| style="text-align:center;" | [[File: 047.png | 30px ]]
 
| style="text-align:center;" | [[File: 047.png | 30px ]]
 
| eCourse
 
| eCourse
 
| For accessing all eLearning materials in a Book, Chapter, Page format
 
| For accessing all eLearning materials in a Book, Chapter, Page format
−
| [[Module_-_eCourse]]
+
| [[Module_-_eCourse|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 047
 
|-
 
|-
 
| style="text-align:center;" | [[File: 048.png | 30px ]]
 
| style="text-align:center;" | [[File: 048.png | 30px ]]
 
| eCourse Management
 
| eCourse Management
 
| The building and management of all eLearning materials delivered through the eCourse module
 
| The building and management of all eLearning materials delivered through the eCourse module
−
| [[Module_-_eCourse_Management]]
+
| [[Module_-_eCourse_Management|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 048
 
|-
 
|-
 
| style="text-align:center;" | [[File: 041.png | 30px ]]
 
| style="text-align:center;" | [[File: 041.png | 30px ]]
 
| Testing Centre
 
| Testing Centre
 
| The delivery of tests, quizzes and examinations in open and closed question format
 
| The delivery of tests, quizzes and examinations in open and closed question format
−
| [[Module_-_Testing_Centre]]
+
| [[Module_-_Testing_Centre|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 041
 
|-
 
|-
 
| style="text-align:center;" | [[File: 054.png | 30px ]]
 
| style="text-align:center;" | [[File: 054.png | 30px ]]
 
| Conference Centre
 
| Conference Centre
 
| An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing)
 
| An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing)
−
| [[Module_-_Conference_Centre]]
+
| [[Module_-_Conference_Centre|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 054
 
|-
 
|-
 
| style="text-align:center;" | [[File: 058.png | 30px ]]
 
| style="text-align:center;" | [[File: 058.png | 30px ]]
 
| LogicFlow
 
| LogicFlow
 
| Logic management and decision tree tool to facilitate agent training and decision navigation
 
| Logic management and decision tree tool to facilitate agent training and decision navigation
−
| [[Module_-_LogicFlow]]
+
| [[Module_-_LogicFlow|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 058
 
|}
 
|}
  
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! style="width: 200px;" | Module Name
 
! style="width: 200px;" | Module Name
 
! style="width: 605px;" | Brief Description
 
! style="width: 605px;" | Brief Description
−
! style="width: 300px;" | Module Detail
+
! style="width: 200px;" | Module Detail
−
! style="width: 100px;" | Related Articles
+
! style="width: 100px;" | Status
 +
! style="width: 100px; text-align:right;" | RefId
 
|-
 
|-
 
| style="text-align:center;" | [[File: 030.png | 30px ]]
 
| style="text-align:center;" | [[File: 030.png | 30px ]]
 
| Quality Assurance
 
| Quality Assurance
 
| For all aspects of Quality Control delivery and Quality Management
 
| For all aspects of Quality Control delivery and Quality Management
−
| [[Module_-_Quality_Assurance]]
+
| [[Module_-_Quality_Assurance|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 030
 
|-
 
|-
 
| style="text-align:center;" | [[File: 060.png | 30px ]]
 
| style="text-align:center;" | [[File: 060.png | 30px ]]
 
| Survey Management
 
| Survey Management
 
| For all delivery and recording of surveys
 
| For all delivery and recording of surveys
−
| [[Module_-_Survey_Management]]
+
| [[Module_-_Survey_Management|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 060
 
|-
 
|-
 
| style="text-align:center;" | [[File: 055.png | 30px ]]
 
| style="text-align:center;" | [[File: 055.png | 30px ]]
 
| Voting Management
 
| Voting Management
 
| For internal organisation voting and result collation and dissemination  
 
| For internal organisation voting and result collation and dissemination  
−
| [[Module_-_Voting_Management]]
+
| [[Module_-_Voting_Management|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 055
 
|}
 
|}
  
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! style="width: 200px;" | Module Name
 
! style="width: 200px;" | Module Name
 
! style="width: 605px;" | Brief Description
 
! style="width: 605px;" | Brief Description
−
! style="width: 300px;" | Module Detail
+
! style="width: 200px;" | Module Detail
−
! style="width: 100px;" | Related Articles
+
! style="width: 100px;" | Status
 +
! style="width: 100px; text-align:right;" | RefId
 
|-
 
|-
 
| style="text-align:center;" | [[File: 002.png | 30px ]]
 
| style="text-align:center;" | [[File: 002.png | 30px ]]
 
| MetaData
 
| MetaData
 
| For building macro type rules to be applied to data on an on-demand or scheduled basis
 
| For building macro type rules to be applied to data on an on-demand or scheduled basis
−
| [[Module_-_MetaData]]
+
| [[Module_-_MetaData|Click Here]]
−
|  
+
| Release
 +
| style="text-align:right;" | 002
 
|}
 
|}
  

Revision as of 15:13, 4 May 2015

1 Intro

bxp software (bxp) is a modular solution. Each module offers tools of related functionality.


The modules are grouped into pillars for ease of understanding.


BxpPillars.png


All of the pillars and associated modules are capable of running in isolation or integrated with each other.


2 Devolpment and Growth

bxp is constantly evolving and developing and so changes can be seen quite frequently. Some pillars and modules are still in development and are not currently available for public release.


The status of a module is listed as part of the information below.

As of 2015:

Pillar Status Module Count
General Release 0
Contact Centre Management Release 0
Customer Relationship Management Release 0
eLearning Release 0
Quality Assurance Release 0
Systems Integration Release 0
Project Management Release 0
Concept Release 0


The modules are colour coded for convenience into a number of specific groupings for convenience.


There are many cross overs in role and the colour has no significant bearing save to aid clear identification.


3 Pillars

3.1 General

These modules are system wide and have potential uses in all configurations of bxp

Icon Module Name Brief Description Module Detail Status RefId
016.png System Access Management Security management, user management and audit reporting. Click Here Release 016
006.png Communications Centre Manage the sending of SMS, plain text email, rich text email and mail merges all with audit reporting. Click Here Release 006
056.png Control Bar Ability to add and manage quick system navigation links to the Main Menu. Click Here Release 056
011.png Information Centre Notice board management with view and confirmed read reporting. Click Here Release 011
036.png KeyStats Customised reporting and wall-boarding tool Click Here Release 036
018.png Online File Storage Secure online USB Key for the whole organisation Click Here Being Retired 018


3.2 Contact Centre software - Core

Icon Module Name Brief Description Module Detail Status RefId
038.png Form Management The building, editing and operational management of database forms for numerous modules Click Here Release 038
061.png Data Profiling For all instant and customised reporting on all types of forms Click Here Release 061
009.png Inbound Contact For logging of all new records Click Here Release 009
012.png Outbound Contact For processing through pre-loaded records in a pure outbound or blended contact way Click Here Release 012
024.png Case Management For time based management of cases or used as a ticket help desk solution Click Here Release 024

3.3 Contact Centre software - Extension

Icon Module Name Brief Description Module Detail Status RefId
027.png Appointment Management Shared diary management with integration into all forms Click Here Release 027
052.png Media Manager For capturing and reporting on all aspects of media campaign management. Click Here Release 052
051.png Report Library For storage and auditable supply of pre-generated reports Click Here Release 051
029.png Front Desk Contact management module for tracking missed calls, leaving messages for people and extension of reception services. Click Here Release 029

3.4 eLearning

Icon Module Name Brief Description Module Detail Status RefId
047.png eCourse For accessing all eLearning materials in a Book, Chapter, Page format Click Here Release 047
048.png eCourse Management The building and management of all eLearning materials delivered through the eCourse module Click Here Release 048
041.png Testing Centre The delivery of tests, quizzes and examinations in open and closed question format Click Here Release 041
054.png Conference Centre An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing) Click Here Release 054
058.png LogicFlow Logic management and decision tree tool to facilitate agent training and decision navigation Click Here Release 058

3.5 Quality Assurance

Icon Module Name Brief Description Module Detail Status RefId
030.png Quality Assurance For all aspects of Quality Control delivery and Quality Management Click Here Release 030
060.png Survey Management For all delivery and recording of surveys Click Here Release 060
055.png Voting Management For internal organisation voting and result collation and dissemination Click Here Release 055

3.6 Systems Integration

Icon Module Name Brief Description Module Detail Status RefId
002.png MetaData For building macro type rules to be applied to data on an on-demand or scheduled basis Click Here Release 002
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