Difference between revisions of "The Modules of bxp"

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! style="width: 5%; text-align:center;" | Icon
 
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! Module Name
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! style="width: 20%;" | Module Name
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! Brief Description
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! style="width: 45%;" | Brief Description
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! Module Detail
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! style="width: 20%;" | Module Detail
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! Related Articles
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| style="width: 5%; text-align:center;" | [[File: 016.png | 30px ]]
 
| style="width: 5%; text-align:center;" | [[File: 016.png | 30px ]]
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| style="width: 20%;" | System Access Management
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| System Access Management
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| style="width: 45%;" | Security management, user management and audit reporting.
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| Security management, user management and audit reporting.
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| style="width: 20%;" | [[Module_-_System_Access_Management]]
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| [[Module_-_System_Access_Management]]
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| [[File: 006.png | 30px ]]
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| style="text-align:center;" | [[File: 006.png | 30px ]]
 
| Communications Centre
 
| Communications Centre
 
| Manage the sending of SMS, plain text email, rich text email and mail merges all with audit reporting.
 
| Manage the sending of SMS, plain text email, rich text email and mail merges all with audit reporting.
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| [[File: 056.png | 30px ]]
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| style="text-align:center;" | [[File: 056.png | 30px ]]
 
| Control Bar  
 
| Control Bar  
 
| Ability to add and manage quick system navigation links to the Main Menu.
 
| Ability to add and manage quick system navigation links to the Main Menu.
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| [[File: 011.png | 30px ]]
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| style="text-align:center;" | [[File: 011.png | 30px ]]
 
| Information Centre
 
| Information Centre
 
| Notice board management with view and confirmed read reporting.
 
| Notice board management with view and confirmed read reporting.
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| [[File: 036.png | 30px ]]
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| style="text-align:center;" | [[File: 036.png | 30px ]]
 
| KeyStats
 
| KeyStats
 
| Customised reporting and wall-boarding tool
 
| Customised reporting and wall-boarding tool
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| [[File: 018.png | 30px ]]
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| style="text-align:center;" | [[File: 018.png | 30px ]]
 
| Online File Storage
 
| Online File Storage
 
| Secure online USB Key for the whole organisation
 
| Secure online USB Key for the whole organisation
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! Related Articles
 
! Related Articles
 
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| [[File: 038.png | 30px ]]
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| style="text-align:center;" | [[File: 038.png | 30px ]]
 
| Form Management
 
| Form Management
 
| The building, editing and operational management of database forms for numerous modules
 
| The building, editing and operational management of database forms for numerous modules
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| [[File: 061.png | 30px ]]
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| style="text-align:center;" | [[File: 061.png | 30px ]]
 
| Data Profiling
 
| Data Profiling
 
| For all instant and customised reporting on all types of forms
 
| For all instant and customised reporting on all types of forms
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| [[File: 009.png | 30px ]]
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| style="text-align:center;" | [[File: 009.png | 30px ]]
 
| Inbound Contact
 
| Inbound Contact
 
| For logging of all new records
 
| For logging of all new records
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| [[File: 012.png | 30px ]]
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| style="text-align:center;" | [[File: 012.png | 30px ]]
 
| Outbound Contact
 
| Outbound Contact
 
| For processing through pre-loaded records in a pure outbound or blended contact way
 
| For processing through pre-loaded records in a pure outbound or blended contact way
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| [[File: 024.png | 30px ]]
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| style="text-align:center;" | [[File: 024.png | 30px ]]
 
| Case Management
 
| Case Management
 
| For time based management of cases or used as a ticket help desk solution
 
| For time based management of cases or used as a ticket help desk solution
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! Related Articles
 
! Related Articles
 
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| [[File: 027.png | 30px ]]
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| style="text-align:center;" | [[File: 027.png | 30px ]]
 
| Appointment Management
 
| Appointment Management
 
| Shared diary management with integration into all forms
 
| Shared diary management with integration into all forms
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| [[File: 052.png | 30px ]]
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| style="text-align:center;" | [[File: 052.png | 30px ]]
 
| Media Manager
 
| Media Manager
 
| For capturing and reporting on all aspects of media campaign management.
 
| For capturing and reporting on all aspects of media campaign management.
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|  
 
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| [[File: 051.png | 30px ]]
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| style="text-align:center;" | [[File: 051.png | 30px ]]
 
| Report Library
 
| Report Library
 
| For storage and auditable supply of pre-generated reports
 
| For storage and auditable supply of pre-generated reports
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| [[File: 029.png | 30px ]]
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| style="text-align:center;" | [[File: 029.png | 30px ]]
 
| Front Desk
 
| Front Desk
 
| Contact management module for tracking missed calls, leaving messages for people and extension of reception services.
 
| Contact management module for tracking missed calls, leaving messages for people and extension of reception services.
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! Related Articles
 
! Related Articles
 
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| [[File: 047.png | 30px ]]
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| style="text-align:center;" | [[File: 047.png | 30px ]]
 
| eCourse
 
| eCourse
 
| For accessing all eLearning materials in a Book, Chapter, Page format
 
| For accessing all eLearning materials in a Book, Chapter, Page format
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| [[File: 048.png | 30px ]]
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| style="text-align:center;" | [[File: 048.png | 30px ]]
 
| eCourse Management
 
| eCourse Management
 
| The building and management of all eLearning materials delivered through the eCourse module
 
| The building and management of all eLearning materials delivered through the eCourse module
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| [[File: 041.png | 30px ]]
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| style="text-align:center;" | [[File: 041.png | 30px ]]
 
| Testing Centre
 
| Testing Centre
 
| The delivery of tests, quizzes and examinations in open and closed question format
 
| The delivery of tests, quizzes and examinations in open and closed question format
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| [[File: 054.png | 30px ]]
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| style="text-align:center;" | [[File: 054.png | 30px ]]
 
| Conference Centre
 
| Conference Centre
 
| An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing)
 
| An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing)
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| LogicFlow
 
| LogicFlow
 
| Logic management and decision tree tool to facilitate agent training and decision navigation
 
| Logic management and decision tree tool to facilitate agent training and decision navigation
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! Related Articles
 
! Related Articles
 
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| [[File: 030.png | 30px ]]
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| style="text-align:center;" | [[File: 030.png | 30px ]]
 
| Quality Assurance
 
| Quality Assurance
 
| For all aspects of Quality Control delivery and Quality Management
 
| For all aspects of Quality Control delivery and Quality Management
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| [[File: 060.png | 30px ]]
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| Survey Management
 
| Survey Management
 
| For all delivery and recording of surveys
 
| For all delivery and recording of surveys
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| [[File: 055.png | 30px ]]
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| style="text-align:center;" | [[File: 055.png | 30px ]]
 
| Voting Management
 
| Voting Management
 
| For internal organisation voting and result collation and dissemination  
 
| For internal organisation voting and result collation and dissemination  
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! Related Articles
 
! Related Articles
 
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| [[File: 002.png | 30px ]]
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| style="text-align:center;" | [[File: 002.png | 30px ]]
 
| MetaData
 
| MetaData
 
| For building macro type rules to be applied to data on an on-demand or scheduled basis
 
| For building macro type rules to be applied to data on an on-demand or scheduled basis

Revision as of 12:56, 16 February 2015

bxp software (bxp) is a modular solution. Each module offers groups of related functionality.

The modules are colour coded for convenience into a number of specific groupings for convenience.

  • General
  • Contact Centre software
  • Customer Relationship Management
  • eLearning
  • Quality Assurance
  • Systems Integration

There are many cross overs in role and the colour has no significant bearing save to aid clear identification.


1 General

These modules are system wide and have potential uses in all configurations of bxp

Icon Module Name Brief Description Module Detail Related Articles
016.png System Access Management Security management, user management and audit reporting. Module_-_System_Access_Management
006.png Communications Centre Manage the sending of SMS, plain text email, rich text email and mail merges all with audit reporting. Module_-_Communications_Centre
056.png Control Bar Ability to add and manage quick system navigation links to the Main Menu. Module_-_Control_Bar
011.png Information Centre Notice board management with view and confirmed read reporting. Module_-_Information_Centre
036.png KeyStats Customised reporting and wall-boarding tool Module_-_KeyStats
018.png Online File Storage Secure online USB Key for the whole organisation Module_-_Online_File_Storage


2 Contact Centre software - Core

Icon Module Name Brief Description Module Detail Related Articles
038.png Form Management The building, editing and operational management of database forms for numerous modules Module_-_Form_Management
061.png Data Profiling For all instant and customised reporting on all types of forms Module_-_Data_Profiling
009.png Inbound Contact For logging of all new records Module_-_Inbound_Contact
012.png Outbound Contact For processing through pre-loaded records in a pure outbound or blended contact way Module_-_Outbound_Contact
024.png Case Management For time based management of cases or used as a ticket help desk solution Module_-_Case_Management

3 Contact Centre software - Extension

Icon Module Name Brief Description Module Detail Related Articles
027.png Appointment Management Shared diary management with integration into all forms Module_-_Appointment_Management
052.png Media Manager For capturing and reporting on all aspects of media campaign management. Module_-_Media_Manager
051.png Report Library For storage and auditable supply of pre-generated reports Module_-_Report_Library
029.png Front Desk Contact management module for tracking missed calls, leaving messages for people and extension of reception services. Module_-_FrontDesk

4 eLearning

Icon Module Name Brief Description Module Detail Related Articles
047.png eCourse For accessing all eLearning materials in a Book, Chapter, Page format Module_-_eCourse
048.png eCourse Management The building and management of all eLearning materials delivered through the eCourse module Module_-_eCourse_Management
041.png Testing Centre The delivery of tests, quizzes and examinations in open and closed question format Module_-_Testing_Centre
054.png Conference Centre An online chat tool, that uses text based communication to allow groups of people to collaborate (Synchronous conferencing) Module_-_Conference_Centre
058.png LogicFlow Logic management and decision tree tool to facilitate agent training and decision navigation Module_-_LogicFlow

5 Quality Assurance

Icon Module Name Brief Description Module Detail Related Articles
030.png Quality Assurance For all aspects of Quality Control delivery and Quality Management Module_-_Quality_Assurance
060.png Survey Management For all delivery and recording of surveys Module_-_Survey_Management
055.png Voting Management For internal organisation voting and result collation and dissemination Module_-_Voting_Management

6 Systems Integration

Icon Module Name Brief Description Module Detail Related Articles
002.png MetaData For building macro type rules to be applied to data on an on-demand or scheduled basis Module_-_MetaData
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