Airport Driving School Airport Driving School is Ireland’s largest and most successful driving school for Cars, Rigids, Artic, Coaches, Motorbikes, Advanced Driving, Driving Instructor courses, Limited Mobility Driver Training, Truck & Drag, Minibus, Minibus & Trailer, Ambulance & Paramedic Driver Training and Forklift with a 98.4% first time pass rate. Founded over 50 years ago […]
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Airport Driving School’s Business Revolution
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Partnering with Tourism Ireland
Tourism Ireland is responsible for marketing the island of Ireland overseas as a holiday destination. They employ around 150 staff across more than twenty markets, including: GB, US, China, India and Brazil. In 2015, Tourism Ireland issued a tender detailing their requirement for a new Contact Management Tool (CMT), the main function of which was […]
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FEXCO And Customer Engagement
FEXCO’s Resource Planning department currently deals with over 100 daily tickets from Team Leaders across a multi-site environment. Incoming tickets were not efficiently categorised, and they did…
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3 Mobile’s major acquisition brings about a challenge of its own.
When 3Mobile and O2 combined, Three faced the challenge of training new staff members to fully appreciate the internal processes and procedures in all areas of the new ‘super-business’.
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Telefonica o2
We chose bxp because we were able to map it exactly to our criteria, identifying the customer to the agent and prompting them with bespoke offers relevant to the customers’ status.
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One4all Gift Card
bxp software adapts to our own business needs. It is simple, extremely user friendly and we have individual iterations depending on the role. We have greatly improved our service to customers
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FMI
FMI look to bxp for CRM efficiencies The Challenge FMI is Ireland’s leading Field Management Agency, and has been working for leading brands and corporations in Ireland since 1995. FMI payrolls over 800 employees weekly, each of whom are trained and clearly briefed to ensure that they deliver each brand’s unique corporate style and brand […]
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Fingal Counselling Service
Helping Fingal Counselling Service to step into the future The Challenge Fingal Counselling Service (FCS) stepped into the future when they launched a brand new client management system at their Resource Centre in County Dublin. FCS is a community-based service, providing confidential counselling to couples and individuals. They needed to find a way to manage […]
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ACOI
A scalable and flexible solution for the Association of Compliance Officers of Ireland The Challenge The Association of Compliance Officers in Ireland (ACOI) was established in 2002 to promote the advancement and dissemination of knowledge in the field of regulatory compliance, to provide training and to conduct examinations in regulatory compliance, and to promote high […]
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Dublin City Council
As far as the assessments themselves go, we really liked the fact that we could list our requirements, in the order we wanted them with the scores weighted to suit our individual operation. We were not expected to mould our needs around the system
