We chose bxp because we were able to map it exactly to our criteria, identifying the customer to the agent and prompting them with bespoke offers relevant to the customers’ status.

As far as the assessments themselves go, we really liked the fact that we could list our requirements, in the order we wanted them with the scores weighted to suit our individual operation. We were not expected to mould our needs around the system

Tourism Ireland is responsible for marketing the island of Ireland overseas as a holiday destination...

No matter what aspect of your customer relations you’d like to improve, we can help.

• Better record keeping?
• Managing multiple databases?
• More efficient marketing campaigns?

Whatever you’re trying to achieve, we have Cloud CRM Software Solutions

We have actually run call centres ourselves, which means that we talk your language.
We have the best toy-box for call centres you’ve ever seen so, whatever you want to improve performance, efficiency or straightforward profitability, we have the answer

What do you need to assess? Legal compliance, performance against SLA, process observation? Whatever you want measured and however you want to measure it, we have the answer

You are probably thinking about eLearning for one of two reasons:

1. You want to use it as part of your training process
2. You need to provide access to information

In either case and, whatever the content, we have the answer