Tailor-made to fit your business
bxp software is a remarkable tool that will make your workforce more efficient, your procedures simpler and your business more profitable.
We create brilliant one-off solutions and are expert at working with legacy software, websites and phone systems.
bxp is designed to do one simple thing – to make your business run better.
How we do it
Our four key areas of expertise are:
- Contact Centre Management
- Customer Engagement
- Quality Assurance
The key bxp difference is that we build the system around your requirements and the results that you want. We work hand-in-glove with you to build and then refine the solution that your business needs – whether that’s straightforward customer engagement or a multichannel contact centre solution complete with eLearning and Quality Assurance functions.
We couldn’t say it better ourselves
We have a range of fantastic, loyal clients who are just as enthusiastic about bxp as we are. Here’s what some of them have to say about us.
Read Case Study
We chose bxp because we were able to map it exactly to our criteria, identifying the customer to the agent and prompting them with bespoke offers relevant to the customers’ status.
Read Case Study
bxp software adapts to our own business needs. It is simple, extremely user friendly and we have individual iterations depending on the role. We have greatly improved our service to customers
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When 3Mobile and O2 combined, Three faced the challenge of training new staff members to fully appreciate the internal processes and procedures in all areas of the new ‘super-business’.
Customer Relationship ManagementFind out more
No matter what aspect of your customer relations you’d like to improve, we can help.
- Better record keeping?
- Managing multiple databases?
- More efficient marketing campaigns?
Whatever you’re trying to achieve, we have Cloud CRM Software Solutions
Contact Centre ManagementFind out more
We have actually run call centres ourselves, which means that we talk your language.
We have the best toy-box for call centres you’ve ever seen so, whatever you want to improve performance, efficiency or straightforward profitability, we have the answer
Quality AssuranceFind out more
What do you need to assess? Legal compliance, performance against SLA, process observation? Whatever you want measured and however you want to measure it, we have the answer
eLearningFind out more
You are probably thinking about eLearning for one of two reasons:
- You want to use it as part of your training process
- You need to provide access to information
In either case and, whatever the content, we have the answer
48 Western Parkway Business Park,
Lower Ballymount Road,
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