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bxp software

Tailor-made to fit your business

bxp software is a remarkable tool that will make your workforce more efficient, your procedures simpler and your business more profitable.

We create brilliant one-off solutions and are expert at working with legacy software, websites and phone systems.

bxp is designed to do one simple thing – to make your business run better.

How we do it

Our four key areas of expertise are:

Contact Centre Management
Customer Engagement
eLearning
Quality Assurance

The key bxp difference is that we build the system around your requirements and the results that you want. We work hand-in-glove with you to build and then refine the solution that your business needs – whether that’s straightforward customer engagement or a multichannel contact centre solution complete with eLearning and Quality Assurance functions.

We couldn’t say it better ourselves

We have a range of fantastic, loyal clients who are just as enthusiastic about bxp as we are. Here’s what some of them have to say about us.

As far as the assessments themselves go, we really liked the fact that we could list our requirements, in the order we wanted them with the scores weighted to suit our individual operation. We were not expected to mould our needs around the system
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We chose bxp because we were able to map it exactly to our criteria, identifying the customer to the agent and prompting them with bespoke offers relevant to the customers’ status.
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A scalable and flexible solution for the Association of Compliance Officers of Ireland The Challenge...
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Customer Relationship Management
No matter what aspect of your customer relations you’d like to improve, we can help.
- Better record keeping?
- Managing multiple databases?
- More efficient marketing campaigns?
Whatever you’re trying to achieve, we have Cloud CRM Software Solutions
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Contact Centre Management

We have actually run call centres ourselves, which means that we talk your language.
We have the best toy-box for call centres you’ve ever seen so, whatever you want to improve performance, efficiency or straightforward profitability, we have the answer

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Quality Assurance

What do you need to assess? Legal compliance, performance against SLA, process observation? Whatever you want measured and however you want to measure it, we have the answer

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eLearning
You are probably thinking about eLearning for one of two reasons:
1. You want to use it as part of your training process
2. You need to provide access to information
In either case and, whatever the content, we have the answer
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