The Challenge
The One4all Gift Card is a multi-store gift card that can be spent in over 5,300 outlets nationwide – and online in selected retail partners. The list of retail partners includes such well-known names as Argos, Debenhams, Boots, Currys, House of Fraser, Warehouse, Oasis, TK Maxx and many more. The company receives a large number of calls to its Call Centre each day, looking to resolve various issues around the Card’s, which can be time-consuming and expensive to deal with.
The Solution
Prior to becoming involved with bxp, One4all had been operating off a spreadsheet, so the step forward in efficiency is very noticeable. Use of bxp software allows the company to greatly improve its customer service to callers.
The Benefits
Asa Ryan of One4all explains that the software is very easy to use, which is one of its biggest strengths. “If I can use it, anyone can”, claims Asa, “this usability makes bxp a highly cost-effective solution, and is driving a much improved and much speedier customer service”.
