Why our process works?

• 1

  Step 1:
  Scope

  This is the most important stage and it’s what makes us so different from other suppliers. We will sit down with you and your team and learn what it is you want to achieve. We always have a few ideas of own so between us we will blueprint a great solution.

• 2

  Step 2:
  Build

  Here we take the insights gathered from the previous stage and develop your Customer Relationship Management software. We have a fantastic array of tools to deploy, a great team on hand and loads of experience so you can expect your system on spec and on time.

• 3

  Step 3:
  Test

  This is when you get your hands on the system for the first time and have the opportunity to work with it. No matter how well scoped, actually using the system will always provoke suggestions and thoughts and this where these ideas can be reviewed and implemented.

• 4

  Step 4:
  Deliver

  You’re up and running, but you’re not on your own. We’re always ready with support, training and advice. We know from experience that the more you and your team use bxp, the more you will ask of it and the more it will deliver.

Our process in action

Telefonica o2

We chose bxp because we were able to map it exactly to our criteria, identifying the customer to the agent and prompting them with bespoke offers relevant to the customers’ status.

Dee Norton, Head of Telesales Read the case study