Airport Driving School
Airport Driving School is Ireland’s largest and most successful driving school for Cars, Rigids, Artic, Coaches, Motorbikes, Advanced Driving, Driving Instructor courses, Limited Mobility Driver Training, Truck & Drag, Minibus, Minibus & Trailer, Ambulance & Paramedic Driver Training and Forklift with a 98.4% first time pass rate. Founded over 50 years ago by Chairman Kieran Hynes, training is now offered nationwide to all category of drivers,
The challenges
The Airport Driving School as an industry leader decided to upgrade their booking system to increase efficiencies and improve the customer and instructor experience. Having interviewed numerous CRM suppliers Airport Driving School decided to partner with BXP and develop a state-of-the-art CRM system
In summary, the process needed to adapt to the many challenges faced by a modern progressive company and leader in Driving education throughout Ireland.
The bxp software experience
After a thorough system review, the senior Airport Driving School team concluded that a one-stop-shop solution was the only way to go. Their initial discussions with the leading brand name CRM solutions were extremely disappointing but, fortunately, CEO Tom Murphy was then recommended to bxp software. Tom commented: From the outset, the attitude of bxp was completely different. They were quick to grasp the nature of our requirements, and this understanding led to a solution that actually addressed the issues; we soon came to see them as partners, rather than suppliers.
Benefits
The Airport Driving School’s primary concern has always been the customer, and the system delivered by bxp has improved the client journey beyond recognition. The process is now intuitive, streamlined and interactive.
Airport Driving School now has a single, secure system that handles:
- All student bookings
- Instructor availability and skill set
- Vehicle availability
- Instant communication on all bookings / booking changes to student and instructor
- Payment integration directly with the bank
- Desktop and In-field access to Diary & Payment options for Instructors
The cost benefits are also substantial, Managing Director Alan Early explains: We rarely, if ever, miss calls now, so we know we’re capturing far more business. Training costs have been drastically reduced because the systems ease of use. The integration with the Driving Instructor App has now harmonised our entire process.
Chairman Kieran Hynes describes the bxp software solution as: The biggest revolution in my business history
bxp software can also deliver these benefits to your organisation. To find out more about how bxp can Help Your Business Run Better contact us today at one of these offices:
