Why is bxp software right
for your Waste and Recycling Management needs…

We provide you with:

AUTOMATED WELCOME PACK

1. Customer signs up online, via call centre or field agent, all details pushed to CRM

2. Welcome pack is sent out automatically via email

3. Welcome text can also be sent to alert customers to email, App details etc.

CUSTOMER INFORMATION DASHBOARD

1. Daily report showing active customer numbers with comparisons to the previous day, week and year

2. Shows any customers that have changed supplier, with comparisons

3. Sales numbers with comparisons

4. Average revenue per customer, with comparisons

CUSTOMER SEGMENTATION

1. Customers coded, based on profitability

2. Priority can be given to top bands, e.g. free missed bin and skip call queue

3. Aids in creating pricing strategy

LOGISTICS DASHBOARD

1. Average time from sale to bin delivery

2. Bins to be delivered

3. Delivery issues

4. Live bin stock report, by category

DEBT MANAGEMENT

1. Text sent to customer automatically if direct debit fails

2. After chosen time period, details can be pushed to the customer care team

3. Statements and reminders can be sent automatically via text and / or email

FINANCE DASHBOARD

1. Live revenue by chosen time scale and revenue stream

2. Live costs by time scale and cost stream

3. Weekly P&L with comparisons to budget and trending

4. Exceptions report

CALL CENTRE MANAGEMENT

1. Abandon rate, today, this week, with comparisons

2. Total incoming calls with comparisons

3. Average wait time

4. Average call length

5. Average talk time

6. Average ticket open time

7. Longest ticket open time

SALES CAMPAIGN MANAGEMENT

1. Comprehensive performance management by time, agent, area, team etc.

2. Automatic database loading and cleaning

3. Multiple database facility

4. Push next record

5. Diarise recall

6. Automated follow-up work, send information etc.

CHURN AND CANCELATION MANAGEMENT

1. Uses algorithm to determine a silent loss

2. Customer details automatically pushed to customer care team

3. Customer issues categorised for trend identification

4. Manage special offers for retention

5. Escalation to management team

6. Automatically log bin removals

Call Nick or Chris now, on 0207 692 0705, for more information

Why our process works?

1

Step 1:
Scope

This is the most important stage and it’s what makes us so different from other suppliers. We will sit down with you and your team and learn what it is you want to achieve. We always have a few ideas of own so between us we will blueprint a great solution.
2

Step 2:
Build

Here we take the insights gathered from the previous stage and develop your Waste and Recycle Management software. We have a fantastic array of tools to deploy, a great team on hand and loads of experience so you can expect your system on spec and on time.
3

Step 3:
Test

This is when you get your hands on the system for the first time and have the opportunity to work with it. No matter how well scoped, actually using the system will always provoke suggestions and thoughts and this where these ideas can be reviewed and implemented.
4

Step 4:
Deliver

You’re up and running, but you’re not on your own. We’re always ready with support, training and advice. We know from experience that the more you and your team use bxp, the more you will ask of it and the more it will deliver.

Our process in action

Dublin City Council

As far as the assessments themselves go, we really liked the fact that we could list our requirements, in the order we wanted them with the scores weighted to suit our individual operation. We were not expected to mould our needs around the system

Martin Daley, Customer Services, Dublin City Council Read the case study

Question, meet answer

Your business is unique, and so is the profile of your client base.

bxp allows you to map out and record precisely what you want to know about each of your customers which means, above all, that you can improve your customers’ experience.

Map and record exactly what you need to know about your clients
Document every interaction, by all media
Have all aspects of your relationship at your fingertips

Talk to us today

How we can improve your
waste management experience

Fingal Counselling Service

Helping Fingal Counselling Service to step into the future The Challenge Fingal Counselling Service (FCS)...

Read the case study

Like what you see? Lets talk.

Send us your details below and Chris will contact you

Or call Chris now on

Ireland
+353 1 429 4000 UK
+44 207 692 0705

Advice and analysis from Chris Thomson

See our main blog for more

Waste and Recycling Management

Why is bxp software right for your Waste and Recycling Management needs…

Call Nick or Chris now, on 0207 692 0705, for more information

Why our process works?

Step 1:Scope

Step 2:Build

Step 3:Test

Step 4:Deliver

Our process in action

Dublin City Council

Question, meet answer

Your business is unique, and so is the profile of your client base.

How we can improve yourwaste management experience

Fingal Counselling Service

Like what you see? Lets talk.

Advice and analysis from Chris Thomson

Why is bxp software right
for your Waste and Recycling Management needs…

Step 1:
Scope

Step 2:
Build

Step 3:
Test

Step 4:
Deliver

How we can improve your
waste management experience