Why is bxp software right
for your Waste and Recycling Management needs…
We provide you with:
AUTOMATED WELCOME PACK
1. Customer signs up online, via call centre or field agent, all details pushed to CRM
2. Welcome pack is sent out automatically via email
3. Welcome text can also be sent to alert customers to email, App details etc.
CUSTOMER INFORMATION DASHBOARD
1. Daily report showing active customer numbers with comparisons to the previous day, week and year
2. Shows any customers that have changed supplier, with comparisons
3. Sales numbers with comparisons
4. Average revenue per customer, with comparisons
CUSTOMER SEGMENTATION
1. Customers coded, based on profitability
2. Priority can be given to top bands, e.g. free missed bin and skip call queue
3. Aids in creating pricing strategy
LOGISTICS DASHBOARD
1. Average time from sale to bin delivery
2. Bins to be delivered
3. Delivery issues
4. Live bin stock report, by category
DEBT MANAGEMENT
1. Text sent to customer automatically if direct debit fails
2. After chosen time period, details can be pushed to the customer care team
3. Statements and reminders can be sent automatically via text and / or email
FINANCE DASHBOARD
1. Live revenue by chosen time scale and revenue stream
2. Live costs by time scale and cost stream
3. Weekly P&L with comparisons to budget and trending
4. Exceptions report
CALL CENTRE MANAGEMENT
1. Abandon rate, today, this week, with comparisons
2. Total incoming calls with comparisons
3. Average wait time
4. Average call length
5. Average talk time
6. Average ticket open time
7. Longest ticket open time
SALES CAMPAIGN MANAGEMENT
1. Comprehensive performance management by time, agent, area, team etc.
2. Automatic database loading and cleaning
3. Multiple database facility
4. Push next record
5. Diarise recall
6. Automated follow-up work, send information etc.
CHURN AND CANCELATION MANAGEMENT
1. Uses algorithm to determine a silent loss
2. Customer details automatically pushed to customer care team
3. Customer issues categorised for trend identification
4. Manage special offers for retention
5. Escalation to management team
6. Automatically log bin removals
Call Nick or Chris now, on 0207 692 0705, for more information