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== Process ==
In 2010 the volcano in Iceland erupted. A government department using bxp was able to modify the system at 09:00 when its lines opened. By 18:00 that evening live statistics were delivered to a national newscaster to be able to report on the disruption it had caused to travel plans. The system was modified by a Team Leader with permission and the reports were generated in real time. [[Form_Add_Answer_Values]]
One organisation who operated such secure systems practices that staff were required to use paper to manage leads, was able to completely remove paper from their operation and as a result had operational reporting and ability to work as a team. [[Scenario_-_bxp_and_managing_work]]
All companies have a legal (data protection) requirement not to harass customers. Managing that across many campaigns, often for diverse campaign reasons, led to difficult data warehouse solutions and complicated cleaning processes. bxp created person-centric design and the challenging area was instantly cleaned up. [[Scenario_-_bxp_and_Person-centric_design]]
A dentist practice in Holland requested that their agents be able to fill in appointments, into time slots which the Dentists managed themselves. So a dentist set up the time slots they were available and agents could fill into only the slots that were flagged as free. The Appointment Diary module was created [[Module_-_Appointment_Management]]
== Communications ==
A financial institution wanted to convert cold outbound leads into interested warm inbound leads. Applying a scheduled communication to the customer at a specific time interval before their contract was due to expire, triggered an inbound contact from the customer. The customers were happy to be reminded and the sales conversions exceeded 50% per contact. [[Scenario_-_bxp_for_the_Financial_Sector#Role:_Scheduled_marketing_tool]]
Communicating "next step" acctions on a support phone line is usually a matter of a lot of memorisation. For new agents to follow process steps can be daunting. LogicFlow provides consistent, step by step for new and experienced users alike and communicating to all the business process the organisation wants followed. [[Module_-_LogicFlow]]
Modern email system provide email tracking on open rates and dispaly rates. bxp incorporates those capaiblities but extends on them by directly integrating with call centre operations so that when a user clicks a link in an email an agent in the call centre can be lined up to call them immediately. [[Communications_-_Email_Clickthru]] [[Scenario_-_bxp_API_-_Call_Me_worked_example]]
== People ==
The Help Me engine of bxp combined with the Suggestion Box [[The_I_Want_To_bar]] and the "Did you know" bar [[Did_You_Know]] were all designed to allow staff to provide feedback. That feedback has allowed our clients improve but also allows the developers to see instantly where an issue or good idea may be applied. The can do attitude of the All n One team has seen people suggestions become some of the best solutions availble in bxp.
One team leader asked could the items in the Information Centre be tracked so she could see which team members had actually read the messages. Confirmed Read messages were born. [[Information_Centre_-_Read_Confirmation]]
One client asked would it be possible to combine data from four separate sources from four different systems into a single source with a single output thus saving four full time team members reporting time. From this MetaData was created which saves hundreds of person hours through automation and centralisation of data. [[MetaData_-_Overview]]
== Complimentary Growth ==
All n One's directors and team have a wealth of experience in planning, building and delivering call centre infrastructure and business process outsourcing operations. So much so that bxp was used in alpha and beta testing on All n One's own call centre clients for the first three years of its operation. When it was fit for market it was launched. That growth and real world experience helps All n One to help its clients grow with the confidence in knowing real world answers are coming from people who have experienced the same challenges. [[Scenario_-_bxp_for_Process_Owners_and_BPO_management]]
bxp is constantly innovating and evolving. Our latest updates reflects just how quickly our solution changes and the continual process of improvement employed by us and our clients. [[Latest_Updates]]
== Enabling technology ==
A field sales company needed to be able to perform data entry in areas where there was no internet converage. Off line forms were created to facilitate them. [[Using_Forms_Offline]]
An old AS400 solution was the primary data source for a large telecommunications organisation. Through the export of one structured report on a scheduled basis, bxp became the wrapper and within days a solution that was confined to head office was securely and instantly availble to all staff located in over 70 field stores nationwide. [[Scenario_-_bxp_as_a_System_Wrapper]]
A client asked would it be possible to have a till without having to buy a till. Integration with Realex realise their request. [[Realex_Outcomes]]
Error management is part of any computer system. bxp take support to a completely different level through innovation. We trap every possible error that can be experience and we enumerate them. Through social engineering we remove the fear of errors and return them to what they are ... i.e. notifications. The All n One team are notified in real time of every notification from the system. We can tell which user, at which IP address in which module doing which function and working on which record is experiencing a notification. We can then ring in real time to assist the user and help them address their challenge. [[Meet_the_Hamsters]]