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Changes
→Level 1
| Topic 2 || CC-1-2 || Introduction to Contact Centres || || [http://www.bxpsoftware.com/training/CC-1-2%20-%20Introduction%20to%20Contact%20Centres%20v1-4.pdf]
|-
| Topic 3 || CC-1-3 || Introduction to Blended Form Structure || [[CC-1-3_Introduction_to_the_Blended_Form_Structure]] || [http://www.bxpsoftware.com/training/CC-1-3%20-%20Introduction%20to%20Blended%20Form%20Structure%20v1-3.pdf]
|-
| Topic 4 || CC-1-4 || Introduction to Contact Centre Reporting || || [http://www.bxpsoftware.com/training/CC-1-4%20-%20Introduction%20to%20Contact%20Centre%20Reporting%20v1-2.pdf]