Demonstration - Contact Centre - Explore

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1 Introduction

1.1 Purpose

Form management is now point and click. Most critically for a contact centre is the ability to remove wrap up time, improve the quality of delivery and provide a wow factor to the customer.

The Explore stage of this demo invites you to work around the interface, changing details, titles and questions to get an understanding of how easy it is to manage and alter your processes.

The outcomes provide the mechanism for removing wrap up time and are detailed here. Form_-_What_is_an_Outcome

1.2 Background

The need to change quickly and effectively has long been the life blood of Business Process Outsourcers. Responding to market and customer needs is vital. Waiting on valuable and scare IT resources has long since been a bottle neck. Removing this bottle neck was the strategic goal of the creation of bxp.

The Form console interface you are presented with allows you to create and update anything at all in the process. Through a simple to use interface, if you can read and type you can manage a process.

All of this work has to:

  • Make money
  • Save money
  • Be competitive advantage

Instantly bxp can improve processes to yield higher output returns on campaigns. The speed of implementation and time saving alone of the interface saves BPOs and clients money. Being able to adapt to change or take advantage of temporal opportunities are easily grasped using bxp.

Literally, you are in control from the second you log in.

2 Common Applications and Scenarios

There are many configurations possible however we have detailed some strong examples:

3 Frequently Asked Questions

  • Q = Question
  • A = Answer
  • L = Relevant link (if applicable)

4 Modules Demonstrated

Icon Module Name Brief Description Module Detail Related Articles
038.png Form Management The building, editing and operational management of database forms for numerous modules Module_-_Form_Management

5 Further reading