Bxp Form Types
From All n One's bxp software Wixi
bxp software has a number of different form types. Each type has it's own specific purpose. It is important to choose the right type of form for the activity you are performing.
|Inbound||For all forms of inward contact||Contact_Centre_Training CC-1-3 provides detailed training|
|Outbound||For all forms of outward contact||Contact_Centre_Training CC-1-3 provides detailed training|
|Blended||When in and out are used with the same data set||Contact_Centre_Training CC-1-3 provides detailed training|
|Case Management||Where time is the major factor of contact||Contact_Centre_Training CC-4-4 provides detailed training|
|Exam||For testing and eLearning purposes|
|Survey||For surveys and questionnaires|
|Quality Assurance||For quality control management||Quality_Assurance_Training QA-1-3 provides detailed training|
|Project Management||For project management task and activity storage|
2 What to use where
You can find out more about the different types by clicking the link types after each of the above items.
This field is a Form Primary Type Form_Primary_Options