Scenarios

1 Overview

bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.

Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions:

2 Contact Centre

• bxp as a ticketing system
• bxp for Process Owners and BPO management
• bxp and the post room
• bxp and the evolution of the contact centre
• bxp for Contact Centres

3 Customer Relationship Management

• Scenario_-_bxp_for_Outbound_Campaign_management
• Scenario_-_bxp_for_Membership_Management
• Scenario_-_bxp_and_Social Media
• Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool
• Scenario_-_bxp_for_Calendar_management
• Scenario_-_bxp_for_Customer_Relationship_Management

4 eLearning

• Scenario_-_bxp_for_Learning_and_Documentation_Centralisation
• Scenario_-_bxp_for_Career_Path_Development_and_Management
• Scenario_-_bxp_as_a_Learning_Management_System
• Scenario_-_bxp_as_a_Knowledge_Management_Solution
• Scenario_-_bxp_for_Gamification

5 Quality Assurance

• Scenario_-_bxp_to_create_Quality_Assurance_programs
• Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy
• Quality Assurance Programs for Government Bodies
• Compliance Management solutions
• Getting Data Accuracy to 100%
• Project Management Toolkit

6 Systems Integration

• Scenario_-_bxp_Integration_with_a_Phone System
• Data Centralisation Strategies
• Integration with legacy data warehouses
• Website Integration