Difference between revisions of "Contact Centre Training"
From All n One's bxp software Wixi
Philip Lacey (talk | contribs) |
Philip Lacey (talk | contribs) |
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| Line 29: | Line 29: | ||
Topic 2 CC-2-2 | Topic 2 CC-2-2 | ||
| − | Data import management | + | Data import management [[Form_-_Data_Import]] |
Topic 3 CC-2-3 | Topic 3 CC-2-3 | ||
| Line 38: | Line 38: | ||
Topic 5 CC-2-5 | Topic 5 CC-2-5 | ||
| − | Logic management | + | Logic management [[Logic_Management]] |
| Line 44: | Line 44: | ||
Topic 1 CC-3-1 | Topic 1 CC-3-1 | ||
| − | System security management | + | System security management [[Security_-_Start_Here]] |
Topic 2 CC-3-2 | Topic 2 CC-3-2 | ||
| − | Form optimisations | + | Form optimisations [[Quality_checks_when_setting_up_a_campaign]] |
Topic 3 CC-3-3 | Topic 3 CC-3-3 | ||
| − | Learning and Knowledge Base Integration | + | Learning and Knowledge Base Integration [[Form_-_Integrating_Documentation]] |
Topic 4 CC-3-4 | Topic 4 CC-3-4 | ||
| − | Mailbox and Social Media integration | + | Mailbox and Social Media integration [[CC-3-4_Mailbox_and_Social_Media_integration]] |
Topic 5 CC-3-5 | Topic 5 CC-3-5 | ||
| − | Project management and work list configurations | + | Project management and work list configurations [[Scenario_-_bxp_as_a_Project_Management_Toolkit]] |
| Line 65: | Line 65: | ||
Topic 2 CC-4-2 | Topic 2 CC-4-2 | ||
| − | Linked form setup | + | Linked form setup [[Form_-_Cross_Linked_setup]] |
Topic 3 CC-4-3 | Topic 3 CC-4-3 | ||
| − | CTI Integration | + | CTI Integration [[Scenario_-_bxp_Integration_with_a_Phone_System]] |
Topic 4 CC-4-4 | Topic 4 CC-4-4 | ||
| Line 74: | Line 74: | ||
Topic 5 CC-4-5 | Topic 5 CC-4-5 | ||
| − | Centralised record management | + | Centralised record management [[Scenario_-_bxp_and_Person-centric_design]] |
== Level 5 == | == Level 5 == | ||
Revision as of 21:15, 7 August 2016
Contact Centre training is how to use bxp software within the contact centre environment.
Our training courses available are:
1 Level 1
Topic 1 CC-1-1 Introduction to bxp software [1]
Topic 2 CC-1-2 Introduction to Contact Centres [2]
Topic 3 CC-1-3 Introduction to Blended Form Structure [3]
Topic 4 CC-1-4 Introduction to Contact Centre Reporting [4]
Topic 5 CC-1-5 Introduction to Form Outcomes [5]
2 Level 2
Topic 1 CC-2-1 Security and Custom Interface configuration [6]
Topic 2 CC-2-2 Data import management Form_-_Data_Import
Topic 3 CC-2-3 Outbound contact management [7]
Topic 4 CC-2-4 Data Profiling - Custom reporting (CC) [8]
Topic 5 CC-2-5 Logic management Logic_Management
3 Level 3
Topic 1 CC-3-1 System security management Security_-_Start_Here
Topic 2 CC-3-2 Form optimisations Quality_checks_when_setting_up_a_campaign
Topic 3 CC-3-3 Learning and Knowledge Base Integration Form_-_Integrating_Documentation
Topic 4 CC-3-4 Mailbox and Social Media integration CC-3-4_Mailbox_and_Social_Media_integration
Topic 5 CC-3-5 Project management and work list configurations Scenario_-_bxp_as_a_Project_Management_Toolkit
4 Level 4
Topic 1 CC-4-1 Managing live contact records File:CC-4-1 - Managing live contact records v1-2.pdf
Topic 2 CC-4-2 Linked form setup Form_-_Cross_Linked_setup
Topic 3 CC-4-3 CTI Integration Scenario_-_bxp_Integration_with_a_Phone_System
Topic 4 CC-4-4 Case management & reporting File:CC-4-4 - Case Management and Reporting v1-1.pdf
Topic 5 CC-4-5 Centralised record management Scenario_-_bxp_and_Person-centric_design
5 Level 5
Topic 1 CC-5-1 Unified communications and program design
Topic 2 CC-5-2 Muti-Form program design
Topic 3 CC-5-3 First call resolution program design
Topic 4 CC-5-4 Integrated marketing and case management design
Topic 5 CC-5-5 Security process and procedure considerations
