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→Customer Relationship Management (CRM)
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| [[Scenario_-_Bxp_and_Case_Management|bxp for Case Management]]
| Using bxp to manage cases can be a very effective solution. This scenario provides a step by step guide for the entire program and process. |-| [[Bxp_and_Case_Management_-_Worked_Scenario|bxp for Case Management - Worked example]]| A worked example for the tools and application of the program is also available.
|-
| [[Scenario_-_bxp_and_Social Media|bxp and Social Media]]
| Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.
|}
== eLearning ==