Difference between revisions of "Reporting - Start Here"

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For all of our reporting articles [http://www.allnone.ie/wixi/index.php?title=Category:Topic:Reporting]
 
For all of our reporting articles [http://www.allnone.ie/wixi/index.php?title=Category:Topic:Reporting]
 
 
  
 
= Security Reports =
 
= Security Reports =
  
  
== Overview ==
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For a full breakdown on available security reports please review [[Reporting_-_Security_Reports]]
 
 
 
 
The primary interface security reports are available through ''Main Menu > System Access Management > Security Reports''
 
 
 
 
 
These reports are collectively referred to as Security - Application Level reports.
 
 
 
 
 
They can be viewed under a number of categories.
 
 
 
 
 
== Password Attacks ==
 
 
 
 
 
Passwords and their maintenance is a responsibility of the bxp client.  There are a number of reports to facilitate easier user management.
 
 
 
 
 
''Main Menu > System Access Management > Security Reports >''
 
 
 
* Security - Password Strength [[Security_-_Password_Strength_Report]]
 
* Login Report - Last Login  [[Security_-_Last_Login_Report]]
 
* Login Report - All Logins
 
* Login Report - Failed Logins
 
* Login Report - Failed Logins - IP Restricted
 
 
 
 
 
 
 
== Maintaining Access ==
 
 
 
 
 
Ensuring that bxp is available is a complex task when you consider is the Infrastructure, Network and Application are available.
 
 
 
 
 
The primary test is that the login page of your system is available https://ww3.allnone.ie/client/client_XXX/main/login.asp responds.  The demo system can be used to ensure IP address restrictions are not being applied https://ww3.allnone.ie/client/client_express/main/login.asp
 
 
 
 
 
Where a system check is required, there is an engine available through the BEAPI for heartbeat checking.  https://ww3.allnone.ie/client/client_xxx/cti/userCTI_Alive.asp  It is also possible to use the Demo system for independent checking https://ww3.allnone.ie/client/client_express/cti/userCTI_Alive.asp
 
 
 
 
 
bxp has been 100% available since October 2008
 
 
 
 
 
Outages, security changes and information updates are available through the bxp Client Dashboard [[bxp_Client_Dashboard_Report]]
 
 
 
 
 
 
 
== Reverse Engineering ==
 
 
 
 
 
The output of bxp is XHTML 1.0, CSS and JavaScript (including AJAX, JSON, jQuery and other JavaScript libraries).  Client side rendered information is easily viewable.  Server side code is written in Classic ASP and VBScript with DOS and VBScript scripting supporting server processes.  Microsoft IIS Server maintains the security of not delivering server side code to the client browser.
 
 
 
 
 
Error messages generated from IIS are communicated in the form of Hamsters.  [[Meet_the_Hamsters]].  A Hamster report is also available through the [[bxp_Client_Dashboard_Report]] for bxp client review and management.
 
 
 
 
 
At the bottom of every page is a "Debug Information" link.  This link mirrors back to the user all the information their browser is transmitting for client side reverse engineering.
 
 
 
 
 
 
 
== Stress Testing ==
 
 
 
 
 
Stress testing is performed internally on a client request basis.  The results of stress tests are made available through the bxp Client Dashboard  [[bxp_Client_Dashboard_Report]]
 
 
 
 
 
 
 
== Vulnerability Analysis ==
 
 
 
 
 
The primary vulnerability at an application level for security is improper user account management.  There are a number of mechanisms to support management of this area
 
 
 
 
 
''Main Menu > System Access Management > Security Reports >''
 
 
 
 
 
The primary report is Security - User Status  [[Security_-_User_Status]]  This provides an overview of all users, including individual users by department.
 
 
 
 
 
It is important to understand the difference between Function and Content [[Function_Vs._Content]].
 
 
 
 
 
Function:  This can be reviewed on a user by user basis using ''Main Menu > System Access Management > User Administration > Edit User - Security Details > Lookup the user > Select the user > ''  It is possible to see what modules and sections are allocated to the user.
 
 
 
 
 
Content:  This can be reviewed using ''Main Menu > System Access Management > Security Reports > Security - User Profile - By Lookup > Lookup the user > Select the user > '' which shows what content is available on a user by user basis.
 
 
 
 
 
If vast amounts of content are added or removed it is important for the bxp client to track these details.  ''Main Menu > System Access Management > Security Reports > System Reports - System Profile'' provides a benchmark profile of the system.
 
 
 
 
 
There are various security events that occur in the system such as user adding, editing, etc.  These are all audit-able through ''Main Menu > System Access Management > Security Reports > Security - System Event Audit Trail''  [[System_Access_Management_-_Security_-_System_Events_Audit_Trail]]
 
 
 
 
 
System level identified vulnerabilities are communicated the bxp Client Dashboard  [[bxp_Client_Dashboard_Report]]
 
 
 
 
 
 
 
== Web applications ==
 
 
 
 
 
All n One generate security reviews of client applications on behalf of the client as a paid service.  [[Client_security_reports]]  These reports are delivery back to the client through the bxp Client Dashboard. [[bxp_Client_Dashboard_Report]]
 
  
  
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* The module KeyStats allows for completely customised reporting [[Module_-_KeyStats]]
 
* The module KeyStats allows for completely customised reporting [[Module_-_KeyStats]]
* Scheduled reporting [[Scheduled_Reporting]]
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* Scheduled reporting [[Report_Library_-_Scheduled_Reporting]]
  
  
  
[[Category:Reporting]]
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[[Category:Topic:Reporting]]
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[[Category:Topic:Start Here]]

Latest revision as of 16:48, 31 December 2015

1 Overview

Reporting is an essential part of every software as a service solution. bxp software (bxp) is no exception and offers a huge amount of reports both instant and customisable.


Reports in bxp software (bxp) come in a variety of forms appropriate to the area they are in.


This page provides the initial links to navigate the areas.


The primary areas to navigate are

  • Security Reports
  • Form Reports (for all your data)
  • eCourse Reports (for all your eLearning reports)
  • Module specific reporting (reports specific to modules)
  • Custom reporting options


For all of our reporting articles [1]

2 Security Reports

For a full breakdown on available security reports please review Reporting_-_Security_Reports


3 Form Reports

A detailed discussion on reporting is available in our formal training which goes through all reports and options available for Forms. Please read CC-1-4 Introduction to Contact Centre Reporting Contact_Centre_Training


Reports for all Forms is accessed through the Data Profiling module. Reports come in an instant (canned) reporting format, where All n One have designed and present the most common ways we have been requested to present data. The other option is to use Customised reports. Customised reports allow you the user to define the groups within the data that you're interested and present that information back in the most appropriate format.


To further speed up interacting with the data, we have designed a number of Dashboards to collate the most frequently used reports by operation. Reporting_Dashboards


4 eCourse Reports

For all our training documentation on the area of eLearning and its associated reporting Learning_and_Development_Training


One of the most feature reports available in this area is the primary career path report Examination_User_Progress_Report_Visualisation


5 Module specific reporting


6 Custom reporting options