Difference between revisions of "Scenarios"
From All n One's bxp software Wixi
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| − | Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions | + | Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions. |
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| + | We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development. | ||
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| + | = Scenarios = | ||
== Contact Centre Management (CCM) == | == Contact Centre Management (CCM) == | ||
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Revision as of 13:32, 23 April 2015
Contents
1 Overview
bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.
Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions.
We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development.
2 Scenarios
2.1 Contact Centre Management (CCM)
| Article | Description |
|---|---|
| bxp as a ticketing system | A step by step project management plan for creating a complete multichannel contact and ticketing solution |
| bxp for Process Owners and BPO management | A business guide to what bxp bring to companies who outsource and for outsource companies themselves |
| bxp and the post room | It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses. |
| bxp and the evolution of the contact centre | As a business grows they start with a few phone lines growing to full follow the sun contact centres. This scenario explains how bxp grows with you and is suitable for all size situations. |
2.2 Customer Relationship Management (CRM)
| Article | Description |
|---|---|
| bxp for Outbound Campaign Management | Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process. |
| bxp for Membership Management | bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how. |
| bxp and Social Media | Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp. |
2.3 eLearning
| Article | Description |
|---|
2.4 Quality Assurance (QA)
| Article | Description |
|---|---|
| bxp to create QA programs | Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier. |
| bxp moving from ScoreBuddy | Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program. |
2.5 Systems Integration
| Article | Description |
|---|---|
| Integrating bxp with a Phone System | Integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types. |
3 In Development
| Article | Area | Description |
|---|---|---|
| bxp for learning and document centralisation | eLearning | bxp has a powerful documentation and learning distribution and management engine used by numerous existing clients. |
| bxp for career path development and management | eLearning | asdf |
| bxp for Contact Centres | Contact Centre Management | Contact centres run many programs and face various situations. This document goes through the different types of programs and how bxp can help. |
| Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool | Customer Relationship Management | asdf |
| Scenario_-_bxp_for_Calendar_management | Customer Relationship Management | asdf |
| Scenario_-_bxp_for_Customer_Relationship_Management | Customer Relationship Management | asdf |
| Scenario_-_bxp_as_a_Learning_Management_System | eLearning | asdf |
| Scenario_-_bxp_as_a_Knowledge_Management_Solution | eLearning | asdf |
| Scenario_-_bxp_for_Gamification | eLearning | asdf |
| Quality Assurance Programs for Government Bodies | Quality Assurance | asdf |
| Compliance Management solutions | Quality Assurance | asdf |
| Getting Data Accuracy to 100% | Quality Assurance | asdf |
| Project Management Toolkit | Quality Assurance | asdf |
| Data Centralisation Strategies | Systems Integration | asdf |
| Integration with legacy data warehouses | Systems Integration | asdf |
| Website Integration | Systems Integration | asdf |
