Difference between revisions of "Scenarios"

From All n One's bxp software Wixi

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== Contact Centre ==
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== Contact Centre Management (CCM) ==
  
 
{|
 
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| [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
 
| [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
  
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| It is possible to convert the post room to be completely digitial.  This scenario explores all the options for optimising the process for numerous size businesses.
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| It is possible to convert the post room to be completely digital.  This scenario explores all the options for optimising the process for numerous size businesses.
 
|-
 
|-
 
| [[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the evolution of the contact centre]]
 
| [[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the evolution of the contact centre]]
  
 
| As a business grows they start with a few phone lines growing to full follow the sun contact centres.  This scenario explains how bxp grows with you and is suitable for all size situations.
 
| As a business grows they start with a few phone lines growing to full follow the sun contact centres.  This scenario explains how bxp grows with you and is suitable for all size situations.
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|-
 
−
 
 
|}
 
|}
  
  
  
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== Customer Relationship Management ==
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== Customer Relationship Management (CRM) ==
  
  
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* [[Scenario_-_bxp_for_Outbound_Campaign_management]]
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{|
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* [[Scenario_-_bxp_for_Membership_Management]]
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! style="text-align:left;width:20%;"| Article
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* [[Scenario_-_bxp_and_Social Media]]
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! style="text-align:left;width:80%;"| Description
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* Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool
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|-
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* Scenario_-_bxp_for_Calendar_management
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| [[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]
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* Scenario_-_bxp_for_Customer_Relationship_Management
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|
 +
|-
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| [[Scenario_-_bxp_for_Membership_Management| bxp for Membership Management]]
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|
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|-
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| [[Scenario_-_bxp_and_Social Media|bxp and Social Media]]
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|
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|}
  
  
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* [[Scenario_-_bxp_for_Learning_and_Documentation_Centralisation]]
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{|
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* [[Scenario_-_bxp_for_Career_Path_Development_and_Management]]
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! style="text-align:left;width:20%;"| Article
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* Scenario_-_bxp_as_a_Learning_Management_System
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! style="text-align:left;width:80%;"| Description
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* Scenario_-_bxp_as_a_Knowledge_Management_Solution
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|-
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* Scenario_-_bxp_for_Gamification
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| [[Scenario_-_bxp_for_Learning_and_Documentation_Centralisation|bxp for learning and document centralisation]]
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|
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|-
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| [[Scenario_-_bxp_for_Career_Path_Development_and_Management|bxp for career path development and management]]
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|
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|}
  
  
 +
== Quality Assurance ==
  
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== Quality Assurance ==
 
  
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{|
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! style="text-align:left;width:20%;"| Article
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! style="text-align:left;width:80%;"| Description
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|-
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| [[Scenario_-_bxp_to_create_Quality_Assurance_programs|bxp to create Quality Assurance programs]]
 +
|
 +
|-
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| [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy|bxp moving from ScoreBuddy]]
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|
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|}
  
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* [[Scenario_-_bxp_to_create_Quality_Assurance_programs]]
 
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* [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy]]
 
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* Quality Assurance Programs for Government Bodies
 
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* Compliance Management solutions
 
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* Getting Data Accuracy to 100%
 
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* Project Management Toolkit
 
  
  
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* [[Scenario_-_bxp_Integration_with_a_Phone System]]
 
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* Data Centralisation Strategies
 
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* Integration with legacy data warehouses
 
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* Website Integration
 
  
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{|
 +
! style="text-align:left;width:20%;"| Article
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! style="text-align:left;width:80%;"| Description
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|-
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| [[Scenario_-_bxp_Integration_with_a_Phone System|Integrating bxp with a Phone System]]
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|
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|}
  
  
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{|
 
{|
 
! style="text-align:left;width:20%;"| Article
 
! style="text-align:left;width:20%;"| Article
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! style="text-align:left;width:80%;"| Description
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! style="text-align:left;width:20%;"| Area
 +
! style="text-align:left;width:60%;"| Description
 
|-
 
|-
 
| [[Scenario_-_bxp_for_Contact_Centres|bxp for Contact Centres]]
 
| [[Scenario_-_bxp_for_Contact_Centres|bxp for Contact Centres]]
 +
| Contact Centre Management
 
| Contact centres run many programs and face various situations.  This document goes through the different types of programs and how bxp can help.
 
| Contact centres run many programs and face various situations.  This document goes through the different types of programs and how bxp can help.
 +
|-
 +
 +
| Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool
 +
| Customer Relationship Management
 +
|
 +
|-
 +
 +
| Scenario_-_bxp_for_Calendar_management
 +
| Customer Relationship Management
 +
|
 +
|-
 +
 +
| Scenario_-_bxp_for_Customer_Relationship_Management
 +
| Customer Relationship Management
 +
|
 +
 +
 +
| Scenario_-_bxp_as_a_Learning_Management_System
 +
| eLearning
 +
|
 +
| -
 +
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| Scenario_-_bxp_as_a_Knowledge_Management_Solution
 +
| eLearning
 +
|
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| -
 +
 +
| Scenario_-_bxp_for_Gamification
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| eLearning
 +
|
 +
| -
 +
 +
| Quality Assurance Programs for Government Bodies
 +
| Quality Assurance
 +
|
 +
| -
 +
 +
| Compliance Management solutions
 +
| Quality Assurance
 +
|
 +
| -
 +
 +
| Getting Data Accuracy to 100%
 +
| Quality Assurance
 +
|
 +
| -
 +
 +
| Project Management Toolkit
 +
| Quality Assurance
 +
|
 +
| -
 +
 +
 +
| Data Centralisation Strategies
 +
| Systems Integration
 +
|
 +
|-
 +
 +
| Integration with legacy data warehouses
 +
| Systems Integration
 +
|
 +
|-
 +
 +
| Website Integration
 +
| Systems Integration
 +
|
 +
 
|}
 
|}
  

Revision as of 13:17, 23 April 2015

1 Overview

bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.


Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions:


2 Contact Centre Management (CCM)

Article Description
bxp as a ticketing system A step by step project management plan for creating a complete multichannel contact and ticketing solution
bxp for Process Owners and BPO management A business guide to what bxp bring to companies who outsource and for outsource companies themselves
bxp and the post room It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses.
bxp and the evolution of the contact centre As a business grows they start with a few phone lines growing to full follow the sun contact centres. This scenario explains how bxp grows with you and is suitable for all size situations.


3 Customer Relationship Management (CRM)

Article Description
bxp for Outbound Campaign Management
bxp for Membership Management
bxp and Social Media


4 eLearning

Article Description
bxp for learning and document centralisation
bxp for career path development and management


5 Quality Assurance

Article Description
bxp to create Quality Assurance programs
bxp moving from ScoreBuddy



6 Systems Integration

Article Description
Integrating bxp with a Phone System


7 In Development

Article Area Description
bxp for Contact Centres Contact Centre Management Contact centres run many programs and face various situations. This document goes through the different types of programs and how bxp can help.
Scenario_-_bxp_as_a_Sales_Pipeline_Management_tool Customer Relationship Management
Scenario_-_bxp_for_Calendar_management Customer Relationship Management
Scenario_-_bxp_for_Customer_Relationship_Management Customer Relationship Management


Scenario_-_bxp_as_a_Learning_Management_System eLearning - Scenario_-_bxp_as_a_Knowledge_Management_Solution eLearning - Scenario_-_bxp_for_Gamification eLearning - Quality Assurance Programs for Government Bodies Quality Assurance - Compliance Management solutions Quality Assurance - Getting Data Accuracy to 100% Quality Assurance - Project Management Toolkit Quality Assurance -


Data Centralisation Strategies Systems Integration
Integration with legacy data warehouses Systems Integration
Website Integration Systems Integration
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