Changes

8. Enhanced reporting

It is possible to link call and customer data for enhanced Business Intelligence (BI) reporting. This is a substantial topic so you might like to read more at: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_Integration_with_a_Phone_System

'''Best Next Action'''

Essentially BNA is using statistics / models to guess what is most appropriate for that customer to provide an upsell or cross sell opportunity. The more information you have the more tailored a response you can provide.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_and_best_next_action

'''Data Profiling'''

When there are a number of configuration options, you can save the settings and filters in a custom group. These groups are then applied to the instant reports and so become customised reports. Groups save a lot of time by storing the settings for reapplication to multiple report types.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Data_Profiling_Overview

'''Bonjour, Hallo, Hola!'''

bxp makes it possible to include language changing options. Once you have built your initial form with questions and outcomes, you can add a Language bar which presents you with a list of buttons or images that, with one click, can translate the form into a different language.

For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Forms_Language_Bar

'''Gamification'''