Changes

'''bxp and Phone Systemsphone systems'''

There are many benefits to this integration which is called CTI Integrating bxp with your phone system (Computer and Telephony Integrationor CTI).drives a number of benefits

1. Reduces Costs - Call If decreasing Average Handling Time (CHTAHT) which is rolled up into Average Handling Time your focus, pop ups / automated look ups can significantly reduce the amount of time spent at the start of the call locating the customer record. If Interactive Voice Response (AHTIVR) is reduced as you don't need used, the record can be found instantly, reducing AHT by up to recapture detailsa minute.

If decreasing Average Handling Time (AHT) 2. Improves ServiceKnowing who the caller is a concern, pop ups / automated look ups before answering means you can drastically reduce the amount of time spent at the start of the call trying to identify the customers record. If an Interactive Voice Response (IVR) is used, deliver a guaranteed record lookup for more personalised service and the right customer experience is greatly enhanced. An agent can be found instantly, which can reduce AHT by up to 60 seconds.answer the call as

2Good afternoon Mr Lacey. Improves Service - By knowing who the caller My name is before answering the call Philip. How can I help you can tailor a more personalised service.with your Product X account today?

Customer experience can be greatly enhanced. An agent can answer the call as "Good afternoon Mr Lacey. My name is Philip. How can I help you with your Product X account today?" as opposed to the usual "Good afternoon. My name is Philip. Can I get your customer number please?"far less personal

Good afternoon. My name is Philip. Can I get your customer number please? 3. Increases Sales - When used in an outbound capacity , telephone Outbound calls can be made automatically, this which speeds up connection, data management and avoids mis-dialling.which, in turn, saves time and therefore money

45. Improves Productivity - Through screen pops users Data Qualitybxp can enter notes right away without losing auto format and auto populate the data appropriately to the caller. This in turn helps reduce user error and reduces the time trying to find appropriate screens, campaigns or tabs it takes compared to usemanually filling in the details.

56. Improves Data Quality - As Collaboration enhancementIf a call is transferred or conferenced in, the solution can auto format and auto populate appropriate to caller’s information is shared with the callernext person.

8Best Next Action makes the most of Big Data by using large volumes of information to create models for what should happen next. Enhanced reporting - It bxp is possible uniquely positioned to link call address the obvious and not so obvious challenges of this area and customer data is already doing so for enhanced Business Intelligence (BI) reportinga number of clients.

'''Best Next ActionData Profiling'''

BNA (Best Next Action) is an area of marketing that Data Profiling is making the most of Big Data. Large volumes of information facilitate the creation of models for what should happen next. bxp is uniquely positioned to help in this area reporting module and it allows you to address the obvious create two key reporting formats; Instant and not so obvious challenges of this areaCustomised.

bxp has performed elements of this activity in part and in whole already for a number of clientsInstant reports are generic with fewer configuration options which allows reports to be generated quickly with little or no configuration.

So where When there are a number of configuration options, you can save the settings and filters in a custom group. These groups are then applied to startthe instant reports and so become customised reports. Groups save a lot of time by storing the settings for reapplication to multiple report types. For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Data_Profiling_Overview

Imagine a customer rings in to a sales person. What do they know about the customer? Nothing. A dialogue occurs and the sales person attempts to work out what is the best solution for them using a number of techniques. Good sales people usually have a patter which they can use for scenarios but these are built up over time.  Image a customer rings in to a customer care agent. What do they know about the customer? They should know an awful lot, but trying to collate all that information between the customer phoning in and the person answering the phone is where technology comes in.  Essentially BNA is using statistics / models to guess what is most appropriate for that customer to provide an upsell or cross sell opportunity. The more information you have the more tailored a response you can provide. For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_and_best_next_action  '''Data Profiling''' Data Profiling is the reporting module for all forms in bxp.  Within Data Profiling there are two different primary ways that the reports are generated: Instant or Customised.  Instant reports are generic with fewer configuration options which allows reports to be generated quickly and with little or no configuration.  When there are a lot of configuration options, you can save the settings and filters in a custom group. These groups are then applied to the instant reports and are called customised reports. These groups save a lot of time by remembering the settings and the group can then be reapplied to multiple report types. For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Data_Profiling_Overview  '''Bonjour, Hallo, Hola!''' It is makes it possible within a form to include language changing options. Once you have built the your initial part of the form with all of your questions and outcomes, you then have the ability to can add a Language bar which presents you with a list of buttons or images that , with one click , can translate the whole form into a different language. For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Forms_Language_Bar 

Gamification is all about engaging your employee's staff; helping them to be more productive but at the same time making it fun and enjoyable. Please visit Click the following link below and find out how you can use bxp for Gamification and develop your own incentive schemes or programs.http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Gamification

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