Changes

Integrating bxp with your phone system (Computer and Telephony Integration or CTI) drives a number of benefits

Best Next Action (also referred to as Next Best Action) is a customer focussed marketing model that considers the different actions that can be taken for a specific customer and decides on the best one. The Best Next Action should be a balance between the customer’s interests and the organization’s business objectives.

Data Profiling is the bxp reporting module and it allows you to create two key reporting formats; Instant and Customised.

bxp makes it possible to include language changing options. Once you have built your initial form with questions and outcomes, you can add a Language bar which presents you with a list of buttons or images that, with one click, can translate the form into a different language.

Gamification is all about engaging staff; helping them to be more productive but at the same time making it fun and enjoyable.

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