Bxp Monthly Newsletter Links

Thanks for taking the time to read our Newsletter.

Feel free to explore the latest exciting news and updates to the bxp system.

1 CRM - Tailor Made

We have been winning more new CRM clients recently by building the system for them, rather than through the self-service approach. We work with stakeholders to ensure, a) that the system precisely matches the clients’ requirements and, b) that staff actually want to use it!

2 FEXCO Nomination

Congratulations to our colleagues at FEXCO who have been shortlisted for the 2015 Irish Customer Contact & Shared Services Awards in the Best Use of Technology category. This is a high profile award and previous winners include UPC, Airtricity and Paddy Power.

In this case the technology being used is bxp’s ticketing solution.

FEXCO’s Resource Planning department deals with over 100 daily tickets across a multi-site environment. Using bxp in conjunction with a work list means tickets are logged efficiently. They are able to communicate via automated emails, set automated calendar reminders and have seen significant improvement in the quality of the information received.

3 Can we help?

Please don’t hesitate to contact us if you think that these or any other aspect of bxp could help you win new business or add value for your existing clients.

4 Coming Soon

We’re very excited about our new Gamification Module which is out on live test now. More of that next time.

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