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= Overview = {| class="wikitable"! style="width:16%" | Setup! style="width:16%" | Content retrieval Continue! style="width:16%" | Content Retrieval! style="width:16%" | Content Replacement! style="width:16%" | onArrival! style="width:16%" | SPAM|-|| [[BEmail_(_Email-2-Campaign_)|Link]] || [[BEmail_Content_Continue|Link]] || [[BEmail_Content_Retrieval|Link]] || [[BEmail_Content_Replacement|Link]] || [[BEMail_onArrival_matching_engine|Link]] || [[BEmail_SPAM_Management|Link]] |-|} Content Retrieval allows the bxp engine, when it is hoovering in emails, to check the set content of rules used to interrogate the emails for information. If the information is found, the contents can be placed in another field in the form. This allows for detailed extraction of data from a form. The engine has two parts * Content Retrieval - Suppress Blanks* Content Retrieval - Rules These settings are in the "Inbox - Content" section of the "Advanced Settings" of a Form. [[File:content_retrieval_001.png|800px]] "Content Retrieval - Suppress Blanks" provides two options. If a rule is checked for in an the incoming email and strip out what '''no''' data is required from that contentfound:* False : the field will be blanked and will be included in the update.* True : the field for this record will not be included in the update. "Content Retrieval - Rules" are the rules to be applied. You They can have as many be typed in by hand or you can use the very easy to follow rule creator. ''Main Menu > Form Management > Form - Primary Management > Form - Email Rule Management > Choose the Form > '' Testing the rules as can be complicated so there is a tool to help you like test rules and trial and error usually dictate how effective your also to update historical records if the rules wern't right in the first place. Details on the tool are.available here [[BEmail_Content_Retrieval_Rules_Testing]] = Understanding the Rules = == Rule Type 1 - Straight Content Retrieval ==
Each rule is in the format
StartCharacters#EndCharacters#DestinationField#Location~
Take an example email
<syntaxhighlight lang="html4strict">
You have received a new voicemail from 0867952818 0811111111 -
From Caller ID 08679528180811111111
To voicemail box 1401 - Video 1401 GXV3140 Received 12/09/2012 13:52:02 Duration 00:00:23
File vmail_0867952818_1401_20120912125202vmail_0811111111_1401_20120912125202
</syntaxhighlight>
we want to extract the duration data.
Duration #vbCrLf#strCDA_X_field_0_0#Body~
</syntaxhighlight>
The text we want to start at is [Duration ]
We want to end at the return character at the end of the line. So we use vbCrLf (Visual Basic Carriage Return Line Feed). This could be a space character or anything. Just our example uses a return.
strCDA_X_field_0_0 is whatever field in your campaign database you want the data to go into.
Body shows this data is in the body of the email. You could alternately use Subject.
The result of this rule will extract 00:00:23 and put it in the field strCDA_X_field_0_0
Please note that if multiple matches are made the solution will only take the first match made.
== Rule Type 2 - Conditional Status Flag ==
Each rule is in the format
TypeOfCondition[ [ [ [SEP]]]]CustomNewStatus#ValueToMatch#SecondaryFieldToUpdate#Location~
Take an example email
<syntaxhighlight lang="html4strict">
You have received an email from - CheapMedicalSupplies@doc.ie
Sender:CheapMedicalSupplies@doc.ie
Message: We have cheap medical supplies
</syntaxhighlight>
We don't want to see this message in our list of live emails as it's spam.
We need to create a rule that will flag any email received from ''CheapMedicalSupplies@doc.ie'' as spam
The rule would look like:
<syntaxhighlight lang="html4strict">
Update_Status_Equal[[SEP]]Spam Contact#CheapMedicalSupplies@doc.ie#strCDA_X_Status#From~
</syntaxhighlight>
We have a few options that we can use when using the Conditional Status Flag rules, these are:
'''1) Exact matching - Update_Status_Equal'''
This will update the Current Status field to be '''Spam Contact''' if the sender is '''EQUAL TO''' CheapMedicalSupplies@doc.ie
<syntaxhighlight lang="html4strict">
Update_Status_Equal[[SEP]]Spam Contact#CheapMedicalSupplies@doc.ie#strCDA_X_Status#From~
</syntaxhighlight>
'''2) Not Matching - Update_Status_Not'''
This will update the Current Status field to be '''Spam Contact''' if the sender is '''NOT''' CheapMedicalSupplies@doc.ie
<syntaxhighlight lang="html4strict">
Update_Status_Not[[SEP]]Spam Contact#CheapMedicalSupplies@doc.ie#strCDA_X_Status#From~
</syntaxhighlight>
'''3) Like Matching - Update_Status_Contains'''
This will update the Current Status field to be '''Spam Contact''' if the sender is '''LIKE''' CheapMedicalSupplies@doc.ie
<syntaxhighlight lang="html4strict">
Update_Status_Contains[[SEP]]Spam Contact#CheapMedicalSupplies@doc.ie#strCDA_X_Status#From~
</syntaxhighlight>
= Prioritising Email =
This engine can also be used to flag spam and also prioritise emails.
By adding a simple flag field, the identified contents if in this field, mean the record is to be occluded from the calling stack.
[[Category:Module Specific:Form Management]]
[[Category:Topic:Communications]]
