Difference between revisions of "Demonstration - Contact Centre - Interact"
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| − | + | = Introduction = | |
| + | |||
| + | == Purpose == | ||
| + | |||
| + | |||
| + | A single centralised authoritative record is what most organisations required to be effective. bxp provides that in a very easy to use interface. This example shows how easy it is to log and continue working a record. | ||
| + | |||
| + | |||
| + | |||
| + | == Background == | ||
| + | |||
| + | |||
| + | A record can come from numerous sources: | ||
| + | |||
| + | * In Person | ||
| + | * Phone | ||
| + | * Fax | ||
| + | * Email | ||
| + | * White mail | ||
| + | * Website | ||
| + | * SMS text message | ||
| + | * Social media | ||
| + | * Mobile apps | ||
| + | * Live chat | ||
| + | * Live video call | ||
| + | |||
| + | |||
| + | Through the BEAPI [[BEAPI]] records can be created from numerous sources, centrally managed and then distributed out to other sources, companies and processes as required. | ||
| + | |||
| + | |||
| + | Combined with the processing power of an outcome [[Form_What_is_an_Outcome]] to completely remove wrap up and vastly enhance process delivery, bxp was design to and delivers everything an operational contact centre needs in a tool. | ||
| + | |||
| + | |||
| + | |||
| + | = Common Applications and Scenarios = | ||
| + | |||
| + | |||
| + | Have a look at some of our case studies to see how our clients have interacted with and effectively employ bxp (links to follow with public website) | ||
| + | |||
| + | |||
| + | = Frequently Asked Questions = | ||
| + | |||
| + | |||
| + | * Q = Question | ||
| + | * A = Answer | ||
| + | * L = Relevant link (if applicable) | ||
| + | |||
| + | |||
| + | |||
| + | = Modules Demonstrated = | ||
| + | |||
| + | {| class="wikitable" | ||
| + | |- | ||
| + | ! Icon | ||
| + | ! Module Name | ||
| + | ! Brief Description | ||
| + | ! Module Detail | ||
| + | ! Related Articles | ||
| + | |- | ||
| + | | [[File: 038.png | 30px ]] | ||
| + | | Form Management | ||
| + | | The building, editing and operational management of database forms for numerous modules | ||
| + | | [[Module_-_Form_Management]] | ||
| + | | | ||
| + | |} | ||
| + | |||
| + | |||
| + | = Further reading = | ||
| + | |||
| + | |||
| + | * All Contact Centre Management Training [[Contact_Centre_Training]] | ||
| + | * Contact Centre articles [http://www.allnone.ie/wixi/index.php?title=Category:Topic:Contact_Centre] | ||
| + | |||
| + | |||
| + | |||
| + | |||
| + | [[Category:Topic:bxp Demonstration]] | ||
Revision as of 16:42, 2 January 2015
Contents
1 Introduction
1.1 Purpose
A single centralised authoritative record is what most organisations required to be effective. bxp provides that in a very easy to use interface. This example shows how easy it is to log and continue working a record.
1.2 Background
A record can come from numerous sources:
- In Person
- Phone
- Fax
- White mail
- Website
- SMS text message
- Social media
- Mobile apps
- Live chat
- Live video call
Through the BEAPI BEAPI records can be created from numerous sources, centrally managed and then distributed out to other sources, companies and processes as required.
Combined with the processing power of an outcome Form_What_is_an_Outcome to completely remove wrap up and vastly enhance process delivery, bxp was design to and delivers everything an operational contact centre needs in a tool.
2 Common Applications and Scenarios
Have a look at some of our case studies to see how our clients have interacted with and effectively employ bxp (links to follow with public website)
3 Frequently Asked Questions
- Q = Question
- A = Answer
- L = Relevant link (if applicable)
4 Modules Demonstrated
| Icon | Module Name | Brief Description | Module Detail | Related Articles |
|---|---|---|---|---|
|
Form Management | The building, editing and operational management of database forms for numerous modules | Module_-_Form_Management |
5 Further reading
- All Contact Centre Management Training Contact_Centre_Training
- Contact Centre articles [1]
