Latest revision as of 02:46, 2 January 2016

1 Introduction

1.1 Purpose

A single centralised authoritative record is what most organisations required to be effective. bxp provides that in a very easy to use interface. This example shows how easy it is to log and continue working a record.

1.2 Background

A record can come from numerous sources:

• In Person
• Phone
• Fax
• Email
• White mail
• Website
• SMS text message
• Social media
• Mobile apps
• Live chat
• Live video call

Through the bxp_API bxp_API records can be created from numerous sources, centrally managed and then distributed out to other sources, companies and processes as required.

Combined with the processing power of an outcome Form_-_What_is_an_Outcome to completely remove wrap up and vastly enhance process delivery, bxp was design to and delivers everything an operational contact centre needs in a tool.

2 Common Applications and Scenarios

Have a look at some of our case studies to see how our clients have interacted with and effectively employ bxp (links to follow with public website)

3 Frequently Asked Questions

• Q = Question
• A = Answer
• L = Relevant link (if applicable)

4 Modules Demonstrated

Icon	Module Name	Brief Description	Module Detail	Related Articles
	Form Management	The building, editing and operational management of database forms for numerous modules	Module_-_Form_Management

5 Further reading

• All Contact Centre Management Training Contact_Centre_Training
• Contact Centre articles [1]