399
edits
Changes
From All n One's bxp software Wixi
→Instant - Statistics
=='''Instant - Statistics'''==
# Agent Statistics - Data - Weekly Reportby Week# Agent Statistics - Data - Report by Period# Data Statistics - User - Weekly Reportby Week# Data Statistics - User - Report by Period# Contact Statistics - Display Duration - By Report by Period# Statistics - Grouped Outcome - Report by Period
===='''Agent Statistics - Data - Weekly Reportby Week'''====
*Choose the week you wish to report on and choose the campaign you wish to report on
*The agents weekly report statistics will be displayed on the screen.
====''' Agent Statistics - Data - Report by Period'''====
*Choose the date period on which to report from and the campaign you would like the report to be based on
*The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.
===='''Data Statistics - User - Weekly Reportby Week'''====
*Choose the week you wish to report on and choose the campaign you wish to report on.
*The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.
===='''Data Statistics - User - Report by Period'''====
*Choose the date period on which to report from and the campaign you would like the report to be based on
*This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals.
===='''Contact Statistics - Display Duration - By Report by Period'''====
*This report generates a Start – End Duration of calls for all contacts.
*Choose the date period and the campaign on which to report from and the records will be listed on screen.
===='''Statistics - Grouped Outcome - Report by Period'''====
*Choose the dates in which to report from.
*Choose the campaign to report against.
