399
edits
Changes
From All n One's bxp software Wixi
Instant – Statistics
=='''Instant - Statistics'''==
# Agent - Weekly Report
# Agent - Report by Period
# Data - Weekly Report
# Data - Report by Period
# Contact Duration - By Period
# Grouped Outcome - Report by Period
===='''Agent - Weekly Report'''====
*Choose the week you wish to report on and choose the campaign you wish to report on
*The agents weekly report statistics will be displayed on the screen.
====''' Agent - Report by Period'''====
*Choose the date period on which to report from and the campaign you would like the report to be based on
*The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.
===='''Data - Weekly Report'''====
*Choose the week you wish to report on and choose the campaign you wish to report on.
*The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.
===='''Data - Report by Period'''====
*Choose the date period on which to report from and the campaign you would like the report to be based on
*This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals.
===='''Contact Duration - By Period'''====
*This report generates a Start – End Duration of calls for all contacts.
*Choose the date period and the campaign on which to report from and the records will be listed on screen.
===='''Grouped Outcome - Report by Period'''====
*Choose the dates in which to report from.
*Choose the campaign to report against.
*Choose the outcome grouping (Set up in the individual outcomes of the campaign).
*A report is generated with a count of each outcomes grouping with a Pie chart to represent the data.
*By clicking on the outcome groupings a drill down view is shown of all the outcomes that makeup the that group
# Agent - Weekly Report
# Agent - Report by Period
# Data - Weekly Report
# Data - Report by Period
# Contact Duration - By Period
# Grouped Outcome - Report by Period
===='''Agent - Weekly Report'''====
*Choose the week you wish to report on and choose the campaign you wish to report on
*The agents weekly report statistics will be displayed on the screen.
====''' Agent - Report by Period'''====
*Choose the date period on which to report from and the campaign you would like the report to be based on
*The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.
===='''Data - Weekly Report'''====
*Choose the week you wish to report on and choose the campaign you wish to report on.
*The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.
===='''Data - Report by Period'''====
*Choose the date period on which to report from and the campaign you would like the report to be based on
*This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals.
===='''Contact Duration - By Period'''====
*This report generates a Start – End Duration of calls for all contacts.
*Choose the date period and the campaign on which to report from and the records will be listed on screen.
===='''Grouped Outcome - Report by Period'''====
*Choose the dates in which to report from.
*Choose the campaign to report against.
*Choose the outcome grouping (Set up in the individual outcomes of the campaign).
*A report is generated with a count of each outcomes grouping with a Pie chart to represent the data.
*By clicking on the outcome groupings a drill down view is shown of all the outcomes that makeup the that group
