The General Data Protection Regulation (GDPR) came into force on the 25th May 2018, replacing the existing data protection framework under the EU Data Protection Directive. As a regulation, it will not generally require transposition into Irish law (regulations have ‘direct effect’), so organisations involved in data processing of any sort need to be aware […]
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BXP Data Protection
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How is your 2018 Operational Strategy shaping up?
Before the year is rounded off, now is a good time to review the operations strategy you implemented in January and compare it to what you have actually achieved. Also, is there an opportunity to finish strong and start 2019 with a bang? Past, Present and Future Undertaking a review now will give you a […]
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BPO Cost Models
Your Contract, Right or Wrong? How do you know if you are paying the right price for your service? This article will help you review your outsource contracts. Primary Considerations The first consideration is scope, what exactly are you outsourcing, and why? Whilst virtually any business process can be outsourced, one of […]
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Are You Ready To Play?
Gamification is heavily promoted as a way to improve motivation, but why? This article considers the business potential of Gamification. Psychology In essence, Gamification is the psychological manipulation of people to achieve desired goals through reward. Where salary provides the reason for showing up at the office, Gamification focuses on rewarding specific performance. However, […]
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Best Next Action: predicting the future
Best Next Action: predicting the future By Philip Lacey. August 2018 Best Next Action is designed to improve sales and customer retention performance. It uses data analytics to help you make the right offer, to the right person, at the right time. Definition and background Best Next Action (BNA) is an example of marketing […]
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Data security: what could possibly go wrong?
Introduction Data security is about where and how your data is stored and this article explores some of the fundamentals that should be asked of all solutions, especially those that reside in the cloud. I assume no understanding of science or advanced networks but I can try to provide an introduction to the areas that […]
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Disposition codes are dead, long live outcomes
Disposition codes tag inbound or outbound calls to pigeon-hole how they ended. But what if the chosen code, or Outcome, could drive work as well as classifying the call? Wrap and Not Ready time can make a significant difference to the profitability of a programme, so why not automate as many post-call work functions as […]
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New Recognition for bxp software
Following a new, rigorous, application and vetting process bxp software is again pre-approved as a product for use by any (except MOD) UK local or central government organisation. This would include, for example, NHS, DVLC, and The Department of Education. ‘This is a tremendous compliment for bxp. It means that any government department, or indeed […]
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New Team Member
We are very pleased to announce that on 11 June we introduced a new member to the bxp team. Iva Lako has joined us as a Full Stack Developer and is added to our group email address iva.lako@bxpsoftware.com We are delighted to welcome Iva whose appointment reflects some great new business wins for bxp.
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New Board Appointment
We are pleased to announce that Aiden Rice has accepted a position on the board of All n One Ltd (authors, owners and distributors of award-winning bxp software), effective from July 1st, 2018. Aiden takes on the role of Commercial Director and will continue to lead the drive in developing and implementing commercial strategies for […]
