Scenarios

Contents

1 Overview

bxp software (bxp) has been described as a Business Process Modelling and Management tool. It has numerous uses and can be applied in many different ways.

Over the last number of years of application bxp has been the solution to many challenges. This area of our Wixi provides links to articles which explore those solutions.

We get requests for new Scenarios on a very regular basis. If you see an In Development scenario you'd really like to know more about, let us know and we'll escalate it's development.

2 Scenarios

2.1 Contact Management (CM)

Article	Description	Pillar
bxp as a ticketing system	A step by step project management plan for creating a complete multichannel contact and ticketing solution	100%xpx
bxp for Process Owners and BPO management	A business guide to what bxp bring to companies who outsource and for outsource companies themselves
bxp and the post room	It is possible to convert the post room to be completely digital. This scenario explores all the options for optimising the process for numerous size businesses.
bxp for Person-centric design	A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns
bxp for Telcos	A guide showing how bxp has been used by numerous telecommunications companies successfully
bxp and the evolution of the contact centre	As a business grows they start with a few phone lines growing to full "follow the sun" contact centres. This scenario explains how bxp grows with you and is suitable for all size situations
bxp and Best Next Action	Exploring the marketing and operational setup of how bxp can deliver end to end solutions for a perfect and evolving best next action system

2.2 Customer Relationship Management (CRM)

Article	Description	Pillar
bxp for Outbound Campaign Management	Using bxp to manage an outbound campaign is often a very cost effective "quick-win". This scenario provides a step by step guide for the entire program and process.	100%xpx
bxp for Lead Generation and Pipeline Mgmt	Sales pipeline management is often done in tools like SalesForce.com. If you need more than just simple list management find out what more you can do with bxp.
bxp for Membership Management	bxp can run clubs and groups membership lists with various integrations to websites and social media. This step by step guide shows how.
bxp for Case Management	Using bxp to manage cases can be a very effective solution. This scenario provides a step by step guide for the entire program and process.
bxp for Case Management - Worked example	A worked example for the tools and application of the program is also available.
bxp and Social Media	Social media is quite a challenging area. This scenario shows step by step how to engage with and manage social media for any organisation size or type through bxp.

2.3 eLearning

Article	Description	Pillar
What is an eCourse	An introduction to how eLearning is built and stored in bxp	100%xpx
How to build a test in bxp	An introduction to how building tests and examinations in bxp
How to build eLearning content	A general discussion on the major areas of getting eLearning content built
Developing training materials	A content by content based discussion of different training material content development
bxp for Gamification	Gamification offers an amazing way of incentivising and energising staff. bxp enables this possibility.

2.4 Quality Assurance (QA)

Article	Description	Pillar
bxp to create QA programs	Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier.	100%xpx
bxp moving from ScoreBuddy	Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program.

2.5 Systems Integration

Article	Description	Pillar
bxp and understanding phone systems	An introductory guide to phone systems, components and how bxp can be integrated into solutions	240px
bxp as a secure Website Data Store	How bxp can be integrated with any website to provide secure data storage
bxp integration with a phone system	Technical discussion on how integration with a phone system is as easy as popping a URL. This step by step guide gets into the detail and show you how for numerous phone system types.
bxp API - Call Me worked example	Put a call me engine on your website and get in instant contact with your web based sales leads.

For forthcoming scenarios Scenarios_-_In_Development