Difference between revisions of "Dashboard - Reporting - Case"
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| − | + | = Overview = | |
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| + | The Case Dashboard report provides links to reports most appropriate for this type of form | ||
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| + | [[File:Dashboard_reports_case.png]] | ||
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| + | The reports included are: | ||
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| + | {| class="wikitable" | ||
| + | ! Title | ||
| + | ! Type | ||
| + | ! Path | ||
| + | ! Link | ||
| + | |- | ||
| + | | Overall Summary || Statistics || Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period || [[Data_Profiling_-_Instant_-_Statistics]] | ||
| + | |- | ||
| + | | Open || Statistics || Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period || [[Data_Profiling_-_Instant_-_Statistics]] | ||
| + | |- | ||
| + | | Exception || Statistics || Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period || [[Data_Profiling_-_Instant_-_Statistics]] | ||
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| + | | ReOpened || Statistics || Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period || [[Data_Profiling_-_Instant_-_Statistics]] | ||
| + | |- | ||
| + | | Record Status || Statistics || Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period || [[Data_Profiling_-_Instant_-_Statistics]] | ||
| + | |- | ||
| + | | Current Status || Visualisation || Main Menu > Data Profiling > Instant - Visualisation > Visualisation - Current Status || [[Data_Profiling_-_Instant_-_Visualisations]] | ||
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| + | | User by Period || Statistics || Main Menu > Data Profiling > Instant - Statistics > Statistics - User - Report by Period || [[Data_Profiling_-_Instant_-_Statistics]] | ||
| + | |- | ||
| + | | Data By Period by Outcome || Data || Main Menu > Data Profiling > Instant - Data > Data - Data - Report by Period, by Outcome || [[Data_Profiling_-_Instant_-_Data]] | ||
| + | |- | ||
| + | |} | ||
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| + | [[Category:Topic:Contact Centre]] | ||
| + | [[Category:Module Specific:Data Profiling]] | ||
| + | [[Category:Module Specific:Inbound Contact]] | ||
| + | [[Category:Module Specific:Outbound Contact]] | ||
Revision as of 17:44, 6 September 2015
Overview
The Case Dashboard report provides links to reports most appropriate for this type of form
The reports included are:
| Title | Type | Path | Link |
|---|---|---|---|
| Overall Summary | Statistics | Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period | Data_Profiling_-_Instant_-_Statistics |
| Open | Statistics | Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period | Data_Profiling_-_Instant_-_Statistics |
| Exception | Statistics | Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period | Data_Profiling_-_Instant_-_Statistics |
| ReOpened | Statistics | Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period | Data_Profiling_-_Instant_-_Statistics |
| Record Status | Statistics | Main Menu > Data Profiling > Instant - Statistics > Statistics - Data - Report by Period | Data_Profiling_-_Instant_-_Statistics |
| Current Status | Visualisation | Main Menu > Data Profiling > Instant - Visualisation > Visualisation - Current Status | Data_Profiling_-_Instant_-_Visualisations |
| User by Period | Statistics | Main Menu > Data Profiling > Instant - Statistics > Statistics - User - Report by Period | Data_Profiling_-_Instant_-_Statistics |
| Data By Period by Outcome | Data | Main Menu > Data Profiling > Instant - Data > Data - Data - Report by Period, by Outcome | Data_Profiling_-_Instant_-_Data |
