Difference between revisions of "Outbound - Queue Communications"
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Philip Lacey (talk | contribs) (Created page with "= Overview = Queue Communications allows for group communication to be performed on a group that has been queued up for contact. This facility allows, for example, a tex...") |
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= Overview = | = Overview = | ||
| − | Queue Communications allows for group communication to be performed on a group that | + | Queue Communications allows for group communication to be performed on a group that is being queued up for contact. |
This facility allows, for example, a text message to be sent to a group of mobiles saying that a call is coming sometime soon to follow up on some event. | This facility allows, for example, a text message to be sent to a group of mobiles saying that a call is coming sometime soon to follow up on some event. | ||
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| + | = Previous manual process = | ||
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| + | This can be done via a Group send within the communications centre. The concept started as a manual process for a client but it would be a zero cost option (bar the price of the SMS if SMS used). In could be built as a step into an existing process. | ||
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| + | [[Group_Form_Sending]] | ||
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| + | Perform the following steps:- | ||
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| + | # Set the Call Queue | ||
| + | # Navigate to the [[File:047.png]] Communications Centre module | ||
| + | # Click ''SMS Sending > Campaign – Send a Campaign SMS'' | ||
| + | # Select the desired form | ||
| + | # Set the field that contains the mobile phone number | ||
| + | # Group the records to be the same as the ones added to the call stack (See image below) | ||
| + | # Click Group Recipients button | ||
| + | # Type in the message and click Send SMS | ||
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| + | |||
| + | [[File:Queuecomms_001.png|800px]] | ||
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| + | * Replace A with the desired status | ||
| + | * Replace B with the desired number of attempts | ||
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= Using Queue Comms = | = Using Queue Comms = | ||
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[[Category:Module Specific:Form Management]] | [[Category:Module Specific:Form Management]] | ||
[[Category:Topic:Communications]] | [[Category:Topic:Communications]] | ||
Revision as of 08:37, 10 October 2015
1 Overview
Queue Communications allows for group communication to be performed on a group that is being queued up for contact.
This facility allows, for example, a text message to be sent to a group of mobiles saying that a call is coming sometime soon to follow up on some event.
2 Previous manual process
This can be done via a Group send within the communications centre. The concept started as a manual process for a client but it would be a zero cost option (bar the price of the SMS if SMS used). In could be built as a step into an existing process.
Perform the following steps:-
- Set the Call Queue
- Navigate to the
Communications Centre module - Click SMS Sending > Campaign – Send a Campaign SMS
- Select the desired form
- Set the field that contains the mobile phone number
- Group the records to be the same as the ones added to the call stack (See image below)
- Click Group Recipients button
- Type in the message and click Send SMS
- Replace A with the desired status
- Replace B with the desired number of attempts
