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= Concepts = == Business Continuity ==
Wikipedia defines Business Continuity as:
''Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements:
# '''Resilience''': critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity; # '''Recovery''': arrangements are made to recover or restore critiand critical and less critical business functions that fail for some reason.
# '''Contingency''': the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.''
== High Availability == Business Expres (bxp) is built in a High Availability manner. http://en.wikipedia.org/wiki/High_Availability
= Delivery = == Resilience ==
In order to deliver against these goals All n One has employed a number of elements:
Our capacity planning ensures that our services are capable of handling significant load [[Business_Express_Infrastructure_Capacitybxp_Infrastructure_Capacity]]
bxp is operated in a quality way. All n One define quality as "an objective, measured approach to delivering a subjective need". For this reason All n One adopt and are adopting a number of international standards to improve the resilience of the solution.
* XHTML 1.0 (100% as of October 2008)
* CSS 2.0 (100% as of October 2008)
bxp is developed using a structured project Agile Development methodology. Bex BXP also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]] bxp is tested internally in a structured manner. For more information on our security and testing please review [[Business_Express_Security_and_Testing]]
bxp is tested internally in a structured manner. For more information on our security and testing please review [[bxp_Security_and_Testing]]
==Recovery==
===Backups===
All n One operate backup plans on a number of levels of the solution:
# Client backups [[Business_Express_BackupsBxp_Backups]]
# Solution backups
# Infrastructure backups
Each backup operation has a separate set of procedures associated with them which is available if required through your Buisness Business Development manager. The only backup of operational influence to a bxp software client are the Client Backups. All other operations are All n One managed procedures. === Operational Service Level Agreements === The details of operational SLAs are particular to a client and their operational needs. The specifics of your SLA is detailed within you contract. A copy of which is available through your Business Development manager. == Contingency == === System Management and the Hamsters === bxp operates a real-time monitoring and classification engine that is based on Microsoft Internet Information Server (IIS) error messages. The system also generates a number of non-critical error messages related to security and help request functionality built into bxp. Details are available from [[Meet_the_Hamsters]] === System Support and Development === bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Supporting_Business_Express]]
===Operational Service Level Agreements===
The details of operational SLAs are particular to a client and their operational needs. The specifics of your SLA is detailed within you contract. A copy of which is available through your Business Development manager.
=== Sungard Equipment Replacement===If a piece of equipment in the office is not longer usable, it is replaced by one of the spare pieces of equipment located in either the warehouse or in the asset cabinet. If a replacement is not available in either of those locations a replacement piece of equipment is purchased with managements permissions.
===AWS Monitoring===
In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, AWS will provide 24/7 support to rectify the problem with tier escalation for faults. Our off site redundancy infrastructure is based in Paris, France and will take over the bxp operation in the event of AWS Ireland Failure.
===System Support and Development===
bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Understanding_bxp_Support]]
Further details of the our hosted environment are located here. [[Bxp_software_in_AWS_Cloud_Services]]
===AWS Live Monitoring===
All n One will be immediately notified by AWS of any system failures should they happen by AWS. They provide 24/7 support to the bxp team and will notify us by email of excessive CPU/RAM usage, low storage capacity, network traffic, IIS failure and SQL failures.
===ENISA===
Wikipedia describes ENISA as: http://en.wikipedia.org/wiki/ENISA
''European Network and Information Security Agency (ENISA), is an agency of the European Union. ENISA was created in 2004 by EU Regulation No 460/2004 and is fully operational since September 1st, 2005.
As part of ENISA's work they have developed
http://www.enisa.europa.eu/activities/risk-management/files/deliverables/cloud-computing-information-assurance-framework