Changes

Form - Create from Inbox

2 bytes removed, 19:08, 17 June 2017

→‎Option 4 - Outcome suite

The default first outcome of the form is always hidden "01 - New" but is used for new emails as they arrive. The outcome allows for custom configurations but can't be chosen by users due to custom javascript JavaScript automatically added.

| Callback or Reminder || Incomplete || Incomplete || Yes || No

|-

| Spam Email || Complete || Spam || No || No

|-

| Escalate Escalation || Incomplete || Escalate Escalation || Yes || Yes

|-

| Complete - No response || Complete || Complete || No || No

|-

|}

 

 

== Option 5 - Auto-response to new emails ==

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Philip Lacey

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