Difference between revisions of "The Pillars of bxp"
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| − | There are currently five pillars. | + | There are currently five pillars, which can be applied to every type of business. |
| − | + | The first pillar is about "reactive" contact. A customer will communicate with your business through a number of mediums: phone, email, fax, sms, mms, website, social media, post. bxp has a tool to be able to handle them all and provide a unified view of the communication. We refer to this as our '''Contact Management''' pillar. | |
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| − | + | Once you have managed your incoming contacts a business then wants to "proactively" get in touch with customers and clients. For every type of outbound proactive contact, through a variety of mediums the '''Customer Relationship Management''' pillar of bxp has tools to help. | |
| − | * '''Resource Management''': For tracking, recording and managing all work related to projects | + | The business now has processes and procedures. It become important to ensure that staff are familiar with the material and can use it effectively. For providing training and documentation on all products, processes and procedures involved in any process the '''eLearning''' pillar is a suite of useful tools. |
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| + | Ongoing operational improvement naturally flows next where the '''Quality Assurance''' pillar provides tools for any process computer or real world based. Ideal for sampling and reporting on any interactions, providing quality control and integrating correct training and process / procedure documentation | ||
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| + | Underlying this vast array of tools and capabilities is the '''Systems Integration''' pillar. All of the pillars share common functionality such as security management and system integration tools. This is the base pillar upon which all the others are built. | ||
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| + | There are further pillars currently in development, many modules of which are already available: | ||
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| + | * '''Project / Resource Management''': For For tracking, recording and managing all work related to projects | ||
| + | * '''Resource Management''': For all HR related requirements. | ||
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The status of a module is listed as part of the information below. | The status of a module is listed as part of the information below. | ||
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{| class="wikitable" | {| class="wikitable" | ||
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! style="width: 450px;" | Description | ! style="width: 450px;" | Description | ||
! style="width: 100px;" | Colour | ! style="width: 100px;" | Colour | ||
| + | ! style="width: 100px;" | Module Detail | ||
|- | |- | ||
| Contact Centre Management (CCM) | | Contact Centre Management (CCM) | ||
| Line 55: | Line 63: | ||
| All forms of inbound contact management | | All forms of inbound contact management | ||
| Blue | | Blue | ||
| + | | [[The_Modules_of_bxp#CCM_and_CRM_-_Core | Contact Management]] | ||
|- | |- | ||
| Customer Relationship Management (CRM) | | Customer Relationship Management (CRM) | ||
| Line 60: | Line 69: | ||
| All forms of outbound contact management | | All forms of outbound contact management | ||
| Blue | | Blue | ||
| + | | [[The_Modules_of_bxp#CCM_and_CRM_-_Core | Customer Relationship Management]] | ||
|- | |- | ||
| eLearning | | eLearning | ||
| Line 65: | Line 75: | ||
| Learning and development management | | Learning and development management | ||
| Green | | Green | ||
| + | | [[The_Modules_of_bxp#eLearning | eLearning]] | ||
|- | |- | ||
| Quality Assurance (QA) | | Quality Assurance (QA) | ||
| Line 70: | Line 81: | ||
| Quality assurance and control tools | | Quality assurance and control tools | ||
| Purple | | Purple | ||
| + | | [[The_Modules_of_bxp#Quality_Assurance| Quality Assurance]] | ||
|- | |- | ||
| Systems Integration | | Systems Integration | ||
| Line 75: | Line 87: | ||
| System and interface supporting tools | | System and interface supporting tools | ||
| Orange | | Orange | ||
| + | | [[The_Modules_of_bxp#Systems_Integration | System Integration]] | ||
|- | |- | ||
| − | | | + | | Resource Management |
| In Analysis Phase | | In Analysis Phase | ||
| For project operation and management tools | | For project operation and management tools | ||
| Yellow | | Yellow | ||
| + | | [[The_Modules_of_bxp#Resource_Management | Project Management]] | ||
|- | |- | ||
| Concept | | Concept | ||
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| Future modules with no particular pillar yet | | Future modules with no particular pillar yet | ||
| Variable | | Variable | ||
| + | | [[The_Modules_of_bxp#Concept | Concept]] | ||
|} | |} | ||
Latest revision as of 10:24, 4 October 2016
1 Intro
bxp software (bxp) is a modular solution. Each module offers tools of related functionality.
The modules are grouped into pillars for ease of understanding.
All of the pillars and associated modules are capable of running in isolation or integrated with each other.
2 Pillars
There are currently five pillars, which can be applied to every type of business.
The first pillar is about "reactive" contact. A customer will communicate with your business through a number of mediums: phone, email, fax, sms, mms, website, social media, post. bxp has a tool to be able to handle them all and provide a unified view of the communication. We refer to this as our Contact Management pillar.
Once you have managed your incoming contacts a business then wants to "proactively" get in touch with customers and clients. For every type of outbound proactive contact, through a variety of mediums the Customer Relationship Management pillar of bxp has tools to help.
The business now has processes and procedures. It become important to ensure that staff are familiar with the material and can use it effectively. For providing training and documentation on all products, processes and procedures involved in any process the eLearning pillar is a suite of useful tools.
Ongoing operational improvement naturally flows next where the Quality Assurance pillar provides tools for any process computer or real world based. Ideal for sampling and reporting on any interactions, providing quality control and integrating correct training and process / procedure documentation
Underlying this vast array of tools and capabilities is the Systems Integration pillar. All of the pillars share common functionality such as security management and system integration tools. This is the base pillar upon which all the others are built.
There are further pillars currently in development, many modules of which are already available:
- Project / Resource Management: For For tracking, recording and managing all work related to projects
- Resource Management: For all HR related requirements.
3 Development and Growth
bxp is constantly evolving and developing and so changes can be seen quite frequently. Tools within pillars and new pillars are being designed and built.
The status of a module is listed as part of the information below.
| Pillar | Status | Description | Colour | Module Detail |
|---|---|---|---|---|
| Contact Centre Management (CCM) | Release | All forms of inbound contact management | Blue | Contact Management |
| Customer Relationship Management (CRM) | Release | All forms of outbound contact management | Blue | Customer Relationship Management |
| eLearning | Release | Learning and development management | Green | eLearning |
| Quality Assurance (QA) | Release | Quality assurance and control tools | Purple | Quality Assurance |
| Systems Integration | Release | System and interface supporting tools | Orange | System Integration |
| Resource Management | In Analysis Phase | For project operation and management tools | Yellow | Project Management |
| Concept | Theory only | Future modules with no particular pillar yet | Variable | Concept |
The modules are colour coded for convenience into a number of specific groupings for convenience.
There are many cross overs in role and colour has no significant bearing save to aid clear identification.
More information on all the modules of bxp can be found here The_Modules_of_bxp
