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Sungard provide
• Initial operating system build and operating system level backup configuration
• Operating system configuration changes upon Customer request
• Management of system administration security access
• Installation of antivirus software identified in the Sungard AS Antivirus Policy
Summary of Offering
• HA Web Servers
• Mail Servers
• HA DB Servers
• Single Test Server
• Single Hmail Server
• Single SFTP Server
===All n One Responsibilities===
• Install, setup and management of MySQL DB
• Installation, configuration and management of all applications above the OS
• Configuration and management of MySQL replication and ongoing DB management
• Setup and management of IIS on Web Servers
• Setup and management of SFTP server apps
• Setup and management of Test server apps
• File-level backup
• Migration of data from the legacy environment to AWS
===Sungard Responsibilities===
• Install, configuration and management of instances up to the Operating System
• Configuration and management of load balancers, security groups (firewalls) and VPN's
• Security patch management of all managed instance
• Anti-Virus management of all managed instances
• Monitoring of all managed instances
• Snapshot backup of all instance (1 per night, overwritten each night)
• Faster mail download
• Faster email connection to bxp
• Better mail output (reputation)
Glossary
• RTO - Recovery Time Objective
• RPO - Recovery Point Objective
• ATOT - At Time of Test
• ATOD - At Time of Disaster
• Failover - Necessary activity and components used to resume operation
• Failback - Necessary activity and components used to move back to production
• Occupied Data - Storage required for replicated data, including storage for retention
• Protected Instance - Virtual machine or server being protected for ATOT or ATOD
Cloud recovery includes
• Agent-based block replication solution for AWS, Azure or on-premise virtual server running within VMware/ Hyper V hypervisors or Physical server into AWS
• Administration by Sungard AS of the replication onto AWS Infrastructure
• Support of the installation and configuration of replication software
• Creation of replication VPC and associated compute and storage
• Recovery blueprint
• Administration by Sungard AS of failover activities ATOT, or ATOD
• Multiple RPO points over 30 day rolling periods
• An RTO from 15 minutes up to 4 hours for up to 250 servers
Sungard will also provide the following for the amount of Occupied Data (AWS EBS Replication data and AWS EBS Snapshot data)
• Monitoring and management of the automated replication system for Occupied Data and Protected Instance(s) residing on AWS services and resources
• Notification of failure to replicate Occupied Data and Protected Instance(s) to the TS
• Hosting a copy of the Protected Instance(s) and Occupied Data on AWS Elastic Block Store or similar AWS storage services, to be provisioned ATOT or ATOD on AWS Elastic Cloud Compute, or similar AWS instances
• Perform Failover activity to validate use of its data and applications following a recovery
• Clear down and deletion of any provisioned AWS Infrastructure at ATOT or ATOD following a Recovery Test or Disaster
• Perform Failback activity production environment following a Disaster declaration
Quantity of Protected Servers On-Demand RTO (in hours)
• ≤ 250 (4)
• >251 < 500 TBC based on UAT benchmarking achieved