Changes

* {| class="wikitable"! style="width:5%;align:center;" | Id! style="width:60%;" | Item! style="width:35%;" | Training|-| 1. || Is the form live?|| [[Form_-_Advanced_Settings#Access]]* |-| 2. || Is the form an appropriate type (inbound, outbound, blended) ?|| [[Bxp_Form_Types]]* |-| 3. || Are the dates on the form active for the correct period?|| [[Bxp_Form_Types]]* |-| 4. || Have call back supporting elements been turned on and available to agents?|| [[Reminders#Call_backs]]* |-| 5. || Is there an eCourse detailing what management and operational parameters are to be used when the || team lead is managing the outbound stacks? (outbound only)|| [[Outbound_-_Queue_Management]]|-* | 6. || Has the initial stack been set?|| [[Outbound_-_Queue_Management#Set_the_current_working_outcome]]|-* | 7. || Has the team lead been trained on what goes into managing stacks?|| [[Outbound_-_Queue_Management]]|-|}

* {| class="wikitable"! style="width:5%;align:center;" | Id! style="width:60%;" | Item! style="width:35%;" | Training|-| 1. || Is there calling data available?|| * |-| 2. || Has the field mapping to the data been set up?|| * |-| 3. || Has the data been loaded?|| * |-| 4. || Has the data been checked that it loaded properly?|| * |-| 5. || Have all translation fields been translated as appropriate (Title, County, Lists, Cross linked fields)|| |-* | 6. || Have blank records been removed?|| |-|}