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From All n One's bxp software Wixi
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! style="width:35%;" | Training
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| 1. || Has the script been supplied and agreed with the ultimate end users / client? || [[Form_Validation_Script|Form Validation Script]]
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| 2. || Has the script been reviewed and tested with agents doing dummy calls on the script to ensure flow and understanding? || [[Form_Validation_Script|Form Validation Script]]
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| 3. || Have all potential call flow eventualities been reviewed? || [[Outcome_-_Workflow|Outcome - Workflow]]
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| 4. || Has training material been identified for the script? || [[Form_-_Support_and_Training_materials|Form - Support and Training materials]]
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| 5. || Do training and quality / testing approval mechanisms exist for the agents going onto this script? || [[Scenario_-_bxp_to_create_Quality_Assurance_programs|Scenario - bxp to create Quality Assurance programs]]
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| 6. || Have call-backs and "exceeds number of contacts" scenarios been scoped? || [[Scenario_-_bxp_for_Outbound_Campaign_management#Managing_the_Outcomes|Scenario - bxp for Outbound Campaign management#Managing the Outcomes]]
