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| 5. || Do training and quality / testing approval mechanisms exist for the agents going onto this script? || [[Scenario_-_bxp_to_create_Quality_Assurance_programs]]
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| 6. || Have call-backs and "exceeds number of contacts" scenarios been scoped? || [[Scenario_-_bxp_for_Outbound_Campaign_management#Managing_the_Outcomes|Scenario - bxp for Outbound Campaign management#Managing the Outcomes]]
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