164
edits
Changes
From All n One's bxp software Wixi
→Level 1
| Topic 2 || CC-1-2 || Introduction to Contact Centres || || [https://www.bxpsoftware.com/wixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/a/ad/CC-1-2_-_Introduction_to_Contact_Centres_v1-5.pdf]
|-
| Topic 3 || CC-1-3 || Introduction to Blended Form Structure || [[CC-1-3_Introduction_to_the_Blended_Form_Structure]] || [httphttps://www.bxpsoftware.com/trainingwixi/index.php?action=ajax&title=-&rs=SecureFileStore::getFile&f=/d/dd/CC-1-3%203_-%20Introduction%20to%20Blended%20Form%20Structure%20v1_Introduction_to_Blended_Form_Structure_v1-34.pdf]
|-
| Topic 4 || CC-1-4 || Introduction to Contact Centre Reporting || || [http://www.bxpsoftware.com/training/CC-1-4%20-%20Introduction%20to%20Contact%20Centre%20Reporting%20v1-2.pdf]
