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From All n One's bxp software Wixi
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# Set the Call Queue
# Navigate to the [[File:047006.png]] Communications Centre module
# Click ''SMS Sending > Campaign – Send a Campaign SMS''
# Select the desired form
[[File:Queuecomms_001.png|800px]]
* Replace A with the desired status
* Replace B with the desired number of attempts
= Using Queue Comms =
== Enable Queue Communications ==
The option must be turned on for the form.
''Main Menu > Form Management > Form - Primary Management > Form - Advanced Settings > Choose the form > Queue Communications''
[[File:Queuecomms_002.png]]
* Queue Comms Enabled: Enable Queue Comms engine.
* Queue Comms Outcomes: Limit the outcomes available. If blank all outcomes displayed.
* Queue Comms Arrival Outcomes: If a record comes in through the API, and matches, comms trigggered.
* Enabled must be set to true.
* The engine works by activating the communications functionality of an outcome. So if you want only specific outocmes to be available to the operators for communications, the second field allows limitation of outcomes to use. This can be used to reduce error.
* If a new record arrives into the current stack and that group previous had a communication sent, then then new arrival, if it matches the current outcome and number of attempts will get the outcome selected activated upon it.
== Using Queue Comms ==
When you go to set the queue ("Set the Current Working Outcome"), at the top of the screen there will a set of new options available.
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