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From All n One's bxp software Wixi
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Philip Lacey moved page Bxp for telcos to Scenario - bxp for telcos
From this matrices of appropriate offers can be applied automatically. Customers can be grouped easily into categories such as Bronze, Silver, Gold, Platinum etc. Retention packages are then appropriate to the grouping. [[File:example.jpg|frame|caption]]
This solution has saved thousands of Euro in wasted / abused / misused offers.
=== Role: Case Management for Customer Care ===
[[File:Case management report.png|frame|Live Care Data]]
Customer Care represents the hub of responsive customer contact. Customers ring, email, social media or post in to name a few methods.
Where first call resolution is a primary goal instant tracking of cases is instantly available. [[File:Case management report.png]]
=== Role: Next Best Action (NBA) Support ===
bxp has the ability to apply intelligence to customer records. In real time or in batch processes, to ensure that an agent is presented with the best planned / most tailored solution that should suit the demographics of the customer they're talking to.
With easily changed and highly configurable matrices of offers possible, it never becomes too technical. Marketing manage the offers and rules governing them in real time. The offer just pops to an agent to deliver.
In this way focused offers and their return calculation are easily made with direct agent comparison possible. Which agents are selling which offers the best. Which offers are easiest to sell. With every action audit-able any level of statistic or tracking metric can be used.
== Marketing ==
=== Role: Satmetrix NPS facilitating tool ===
[[File:Telcos_001.png|frame|Improving Customer Retention]]
[http://www.satmetrix.com/ Satmetrix] are the providers of the Net Promoter Score model. [http://www.satmetrix.com/nps-score-model/ NPS Info] bxp provides operational integration tools that allows automation of interactions whilst not increasing AHT.
Find out more about NPS and bxp here [[Net_Promoter_Score]]
=== Role: Mass Marketing Tool ===
=== Role: Company merge training solution ===
[[File:Telcos_002.png|frame|Quality and Compliance]]
As mergers happen in the telecoms industry frequently, bxp has become the platform of choice to facilitate those mergers.
Find out how easy it is to get documenting an entire organisation: [[What_is_an_eCourse]]
== IT / Systems ==
