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Created page with "= Intro = bxp software (bxp) is a modular solution. Each module offers tools of related functionality. The modules are grouped into pillars for ease of understanding. [..."
= Intro =
bxp software (bxp) is a modular solution. Each module offers tools of related functionality.
The modules are grouped into pillars for ease of understanding.
[[File:BxpPillars.png|800px]]
All of the pillars and associated modules are capable of running in isolation or integrated with each other.
= Pillars =
There are currently four pillars.
* '''Contact Centre Management''': For every type of inbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )
* '''Customer Relationship Management''': For every type of outbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )
* '''eLearning''': For providing training and documentation on all the material processes and procedures involved in any contact process
* '''Quality Assurance''': For sample any interactions, providing quality control and integrating correct training and process / procedure documentation
There is a fifth pillar currently in development
* '''Resource Management''': For tracking, recording and managing all work related to projects
All of the pillars share common functionality such as security management and system integration tools
= Development and Growth =
bxp is constantly evolving and developing and so changes can be seen quite frequently. Tools within pillars and new pillars are being designed and built.
The status of a module is listed as part of the information below.
As of 2015:
{| class="wikitable"
! style="width: 340px;" | Pillar
! style="width: 150px;" | Status
! style="width: 450px;" | Description
! style="width: 100px;" | Colour
|-
| General
| Release
| System and interface supporting tools
| Yellow
|-
| Contact Centre Management (CCM)
| Release
| All forms of inbound contact management
| Blue
|-
| Customer Relationship Management (CRM)
| Release
| All forms of outbound contact management
| Blue
|-
| eLearning
| Release
| Learning and development management
| Green
|-
| Quality Assurance (QA)
| Release
| Quality assurance and control tools
| Purple
|-
| Systems Integration
| Release
| For data manipulation and system integration management
| Pink
|-
| Project Management
| In Analysis Phase
| For project operation and management tools
| Red
|-
| Concept
| Theory only
| Future modules with no particular pillar yet
| Variable
|}
The modules are colour coded for convenience into a number of specific groupings for convenience.
There are many cross overs in role and the colour has no significant bearing save to aid clear identification.
[[Category:Topic:About bxp]]
[[Category:Topic:Strategy]]
[[Category:Module Overview]]
bxp software (bxp) is a modular solution. Each module offers tools of related functionality.
The modules are grouped into pillars for ease of understanding.
[[File:BxpPillars.png|800px]]
All of the pillars and associated modules are capable of running in isolation or integrated with each other.
= Pillars =
There are currently four pillars.
* '''Contact Centre Management''': For every type of inbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )
* '''Customer Relationship Management''': For every type of outbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )
* '''eLearning''': For providing training and documentation on all the material processes and procedures involved in any contact process
* '''Quality Assurance''': For sample any interactions, providing quality control and integrating correct training and process / procedure documentation
There is a fifth pillar currently in development
* '''Resource Management''': For tracking, recording and managing all work related to projects
All of the pillars share common functionality such as security management and system integration tools
= Development and Growth =
bxp is constantly evolving and developing and so changes can be seen quite frequently. Tools within pillars and new pillars are being designed and built.
The status of a module is listed as part of the information below.
As of 2015:
{| class="wikitable"
! style="width: 340px;" | Pillar
! style="width: 150px;" | Status
! style="width: 450px;" | Description
! style="width: 100px;" | Colour
|-
| General
| Release
| System and interface supporting tools
| Yellow
|-
| Contact Centre Management (CCM)
| Release
| All forms of inbound contact management
| Blue
|-
| Customer Relationship Management (CRM)
| Release
| All forms of outbound contact management
| Blue
|-
| eLearning
| Release
| Learning and development management
| Green
|-
| Quality Assurance (QA)
| Release
| Quality assurance and control tools
| Purple
|-
| Systems Integration
| Release
| For data manipulation and system integration management
| Pink
|-
| Project Management
| In Analysis Phase
| For project operation and management tools
| Red
|-
| Concept
| Theory only
| Future modules with no particular pillar yet
| Variable
|}
The modules are colour coded for convenience into a number of specific groupings for convenience.
There are many cross overs in role and the colour has no significant bearing save to aid clear identification.
[[Category:Topic:About bxp]]
[[Category:Topic:Strategy]]
[[Category:Module Overview]]
