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From All n One's bxp software Wixi
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bxp software (bxp) is able to harness the power of email with some very clever tools. bxp allows businesses and users to leverage the medium to improve business processes and speed up operations. Whilst individual tools like Microsoft Outlook are already ideal for processing an email account, bxp is focused on mass management of email account contents and mass email sending. Unlike a single mailbox, bxp provides a number of tools to allow teams to collectively work on email. This means however that we need to look at the two primary functions of email separately. * Receiving* Sending = Receiving = The engine in bxp to read a mailbox is called BEMail. The BEMail engine logs into an email box and is able to read the emails in there. As it is an engine doing the reading rather than an email management tool such as Outlook, there are a number of differences. Firstly you need to provide to bxp the log in details for your email account. This is done through System Access Management [[BEMail_accounts]] If you're having trouble getting the mailbox to log in you can try working through [[Troubleshooting_-_Mailbox_logins]] Now that you know you can log into the mailbox, you need to build a form to read the mailbox and turn the emails into processable records. By loading the emails into the form, this is how the emails are managed. [[BEmail_(_Email-2-Campaign_)]] With the records loaded, there are a number of strategies for distributing the work. [[Form_-_Record_ownership_strategies]] If you want the mailbox to check for new emails on a regular basis [[BEmail_(_Email-2-Campaign_)_-_Auto_Send_Receive]] If you want to perform custom extraction of information from within the email [[BEmail_Content_Retrieval]] = Sending = bxp has the capability to send emails appearing from anyone, including mailboxes that don't exist. This is a benefit and potential security hole at the same time. So what control have you over who emails come from? * '''System Level''' : By default there is a system set default email account which all emails will come from for your system. This system level from address is managed by All n One on your behalf. * '''Form Level''' : As part of the contract with All n One, your company signs a waiver to say it is ok for you to change your own from address. This then allows you to set the default from address for Forms [[Form_-_Advanced_Settings#Communications]] * '''Outcome Level''' : It is possible when Form Level is in place to change the from address on an outcome by outcome basis [[Contact_Centre_Training]] "CC-1-5 Introduction to Form Outcomes" * '''Communications Centre''' : Once the waiver, as discussed in form level is in place, this allows the from address to be changed for any mass communication sent. [[Mass_Email_Sending#From]] bxp has was of being able to send mass emails, such as marketing emails out. [[Mass_Email_Sending]] Where possible on mass sending all the contacts details are included in the BCC field of the email by default. The contents of the email can be Text emails or Rich HTML emails. We have a guide on how to construct good HTML emails [[Writing_HTML_Emails]] Actually getting your emails to arrive can involve a lot of understanding. We've prepared a guide to help email delivery [[Email_-_Improving_Delivery_Rates]] As part of those mass email sends, it is possible to include tracking to see have the emails been opened [[Communications_-_Email_Clickthru]] It is possible to leave template emails on the system to save having to recreate emails on each send. [[Communications_Centre_-_Templates]] It is possible to include any amount of data from a record directly into the email using the -- Field notation [[The_--_field_notation]] [[The_--_field_notation_for_bxp_Forms]] = Considerations = For a more technical description on sending on behalf of others please see in our Whitepapers section [[Whitepapers#Security_and_Data_Protection_documentation]] "bxp software - Using BE to send emails on behalf of others" This document raises the points about Data Protection and how you use email. You are required to understand Data Protection Laws that pertain to your communications. i.e. What is spam and what is good customer service? The Data Protection Commissioner of Ireland provides a very useful set of FAQs on the subject http://www.dataprotection.ie/docs/Contacting-Customers/1248.htm [[Category:To Be RevisedTopic:Communications]]
