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From All n One's bxp software Wixi
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| Inbound
| For all forms of inward contact
| [[File:009.png|link=Module_-_Inbound_Contact]]
| [[Contact_Centre_Training]] CC-1-3 provides detailed training
|-
| Outbound
| For all forms of outward contact
| [[File:012.png|link=Module_-_Outbound_Contact]]
| [[Contact_Centre_Training]] CC-1-3 provides detailed training
|-
| Blended
| When in and out are used with the same data set
| [[File:009.png|link=Module_-_Inbound_Contact]] [[File:012.png|link=Module_-_Outbound_Contact]]
| [[Contact_Centre_Training]] CC-1-3 provides detailed training
|-
| Case Management
| Where time is the major factor of contact
| [[File:024.png|link=Module_-_Case_Management]]
| [[Contact_Centre_Training]] CC-4-4 provides detailed training
|-
| Exam
| For testing and eLearning purposes
| [[File:041.png|link=Module_-_Testing_Centre]]
|
|-
| Survey
| For surveys and questionnaires
| [[File:060.png|link=Module_-_Survey_Management]]
|
|-
| Quality Assurance
| For quality control management
| [[File:030.png|link=Module_-_Quality_Assurance]]
| [[Quality_Assurance_Training]] QA-1-3 provides detailed training
|}
