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From All n One's bxp software Wixi
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bxp software has a number of different form types . Each type has it's own specific purpose. It is important to choose the right type of form for the activity you are performing. All design and development of forms is done using the Form Management module [[File:016.png]]. Working with the data within the form (i.e. day to day USAGE) is done through the corresponding module. it manages which provide storage infrastructure for the following types:
{| class="wikitable"
! Type
! Description
! Module Details
! Link
|- style="vertical-align:top;"
| Inbound
| For all forms of inward contact
| [[File:009.png]]
| [[Contact_Centre_Training]] CC-1-3 provides detailed training
|-
| Outbound
| For all forms of outward contact
| [[File:012.png]]
| [[Contact_Centre_Training]] CC-1-3 provides detailed training
|-
| Blended
| When in and out are used with the same data set
| [[File:009.png]] [[File:012.png]]
| [[Contact_Centre_Training]] CC-1-3 provides detailed training
|-
| Case Management
| Where time is the major factor of contact
| [[File:024.png]]
| [[Contact_Centre_Training]] CC-4-4 provides detailed training
|-
| Exam
| For testing and eLearning purposes
| [[File:041.png]]
|
|-
| Survey
| For surveys and questionnaires
| [[File:060.png]]
|
|-
| Quality Assurance
| For quality control management
| [[File:030.png]]
| [[Quality_Assurance_Training]] QA-1-3 provides detailed training
|}
