Anonymous, bureaucrat, administrator
7,528
edits
Changes
From All n One's bxp software Wixi
no edit summary
bxp software (bxp) is an exceptionally flexible platform and we delight in seeing how it is used and grown by clients. Sometimes there comes occasion where a tweak, new function or new project warrants change in a system. So there needs to be a formal structure and approach to how this development and change is managed.
We log all our good ideas and suggestions from clients and this these are put onto our future development list. Those ideas will be developed in time at no cost but the delay can be up to two years and paid client development work will always be prioritised.
| 13%
|-
| 10 100
|5999.00
| 59.99
* Loading data into forms
* Fixing custom made JavaScript
All work of this type is charged per hour or part there of.
== Framework Development ==
Framework is any of the code or functionality in bxp that is used by end users but cannot be modified except by All n One staff. Modules, sections, functions and system logic are all managed by the All n One Framework department and is called Framework Development.
Examples of Framework Development include:
* Creating new modules
* Creating new functions
* Creating new report functionality
* Modifying how existing functionality operates
* Extending functionality of existing functions
* Modifying centralised system libraries to make functionality available globally within the system
All of this type of work is billable. For this reason, we need to have a very formal project development approach to these requests. We operate a number of project templates depending on the scale and nature of the work requested. Where there is a significant amount of development this work will be collaborated on by the Project department.
For more information on our project development approach please read here. [[asdfasdf]]
== Training ==
All n One pride ourselves on our ability to help and support. Training is no exception and is a key element of support and development. There is usually a grading of levels of training required.
* Small: Quick one line answer to simple queries
* Medium: Will require some training between 5 and 30 minutes
* Large: Requires a long training session 30 minutes to 4 hours
* Epic: Requires 4 hours+
Training and support can be intrinsicly linked especially for smaller items, so All n One provide free of charge:
* In-line training reminders and notes throughout the system
* Our Wixi has articles of varying sizes to support all levels
* On the Wixi our Learning Department has made available formal training courses under each of our pillars of delivery [[Training]]
* For very large training sessions, our Scenarios address numerous aspects of operation include strategic and managerial planning [[Scenarios]]
All n One also recognise that sometimes a quick chat can solve issues. For any query that can be solved very quickly (less than 15 minutes) over the phone we will not charge for this support.
All n One's preferred method of delivering training is using Cisco Webex. Alternately tools such as Adobe Connect or TeamViewer can also be used. Training is charged at the per hour rate.
All n One, based in Ballymount, Dublin, also have a full classroom and operational call centre facility to host training. You and your team can come on site and be trained in a more traditional classroom based approach. Training is charged at the per hour rate. The facilities are not charged for.
If you require All n One to come and train on your site, then this can also be facilitated. Due to the nature of displacement there are a number of other costs to be considered when doing on-site training:
* Training is charged at the per hour rate.
* Travel to and from the site back to the Ballymount office is charged at the per hour rate.
* In addition, Train and Plane and related Car Parking / Taxi costs will be charged as well
* Subsistence at Irish Government rates will be applied where overnight accommodation or meals are required. [http://www.revenue.ie/en/tax/it/leaflets/it54.html]
== Security ==
All n One are very concious of security and the complexities thereof. For companies that are fortunate to have security departments a lot of the background work and checking can be implemented with no cost incurred from All n One. All of the information is available from [[Security_-_Start_Here]]
