Changes

The Appointment Module [[File:027.png]] has been designed to allow high volume contact management with appointment management without any dependence on any specific server calendaring diary technology.

Traditional calendaring diary management will use a Microsoft Exchange Server with Microsoft Outlook to allow for shared calendars diaries which can cause costly licensing. Storing appointments and customer data in public data storage such as Google Calendaring or Outlook.com storage can result in data protection issues, with information being accessible to foreign governments.

Appointment Management is a secure, technology-independent, calendaring diary solution.

It is possible in scenarios where a person has "available time", to create availability. In turn, other users can create appointments in this availability. This allows for a person to manage their calendar diary and only make available time that is free for others to create appointments in.

It is possible to push items into the calendar diary from the Inbound Contact or Outbound Contact module, whilst pulling information from the record on screen. This ability allows an outcome to drive activity and create process flows which include appointments.