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From All n One's bxp software Wixi
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The search will return everyone if all live, training and placeholder users if the fields are blank.
# - Users must have their correct email / mobile details filled in.
# - Placeholders will also be included, but retired will not.
# - If a grouping criteria is used, such as department, that users are kept up to date with the correct department information in their accounts. These details are managed through System Access Management [[File:016.png]]. Users can also keep their contact details up to date through the Change "My Details" functionality in the I Want To bar at the bottom of the screen. Details available in the training doc CC-1-1 [[Contact_Centre_Training]]
