Changes

''Definition: A feature of word processing programs that allows the user to insert data from a data source into a second document. Frequently used for putting together mailings, it can be used to create any kind of document. It is particularly helpful when creating multiple copies of a document that requires customized information.'' [http://wordprocessing.about.com/cs/glossary/g/Mailmerge.htm]

''"Thank you for calling today, my name was '''--strAgent_Name--'''."''